SA M

PL E

RE LE AS E

ABC C om pany Ld t
Em pl oyee Satsacton Sur () if i vey I N ov 2009

RE LE AS E SA M PL E

C ont s ent
Executve Sum m ar i y M et hodol ogy Pari pants Dem ogr tci aphi cs Rel i I porance Tr atve m t end I pr m ovem entPrortes M ap i ii Top 6 Ar f I pr eas or m ovem ent : i Pay & Beneft . is i. Seni M anagem ent i or ii W or Lf Bal i. k-ie ance i DiectSuperor v. r i v. Tr ni & Devel ent ai ng opm 7. Pari pantC om m ent tci s s 8. C oncl i uson 1. 2. 3. 4. 5. 6.

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Executve Sum m ar i y

O ver li ABC C om pany,em pl al n oyees under t sand t i porance ofs if ng t cusom er he m t atsyi he t and cary outt rt ks t m eett s need.They ar s ifed w ih t rw or pr r hei as o hi e atsi t hei k oces es s , t echnol and t am ountofi er s ogy he nt per onalcom m uni i t t caton hat akes pl ace. W or ng W el ki l -Satsyi t cusom erneeds if ng he t -Us ul& acces i e t ef sbl echnol ogy -Efi entw or pr fci k oces es s -H ealhy i er s t nt per onalcom m uni i caton Key ar ofconcer w hi need i m edi e m anagem entatenton i ude addr sng t eas n ch m at t i ncl es i he pay and beneft ofem pl is oyees m eetng t rw or lf needs and changi t r , i hei k- e i ng hei per i ofbot t ri m edi e s cepton h hei m at uperor& s orm anagem ent i eni . N eeds I pr m ovem ent -M eetng w or lf needs i k- e i -Addr sng pay & beneft es i is -I m edi e s m at uperor i -Seni m anagem ent or

By f i and poston,t e needi t m os i pr uncton ii hos ng he t m ovem enton t above ar of he eas concer ar ns e: Functon i Poston ii -Ret lSer ces ai vi -Techni ans ci -C om m Ser ces vi -O per or at s -Ret lI t l i ai nsalaton -Team L eader s

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M et hodol ogy

The Em pl oyee Satsacton Sur ( if i vey ESS)w as conduct i N ov 2009, ed n t fr tof3 annuals veys acr s al ofABC busnes es w ihi i he is ur , os l i s t n ts ofi f ltes O urcons t s conduct t papers vey afer fce aciii . ulant ed he ur t tci s pr di a brefng t gr ovi ng i i o oups of10~40 pari pant. Tot pari pant: al tci s L engt ofESS: h L anguages : 324 86 quesi t ng about45m i tons aki ns Engls M andarn & M al ih, i ay

C ons t s w er on onulant e hand t as itpari pant w ih cl ii i t o ss tci s t arfcatons o ens e accur e under t ng ofeach quesi ur at sandi ton. w s l i i o Pari pant w er r s ed t t rans er w ilbe keptconfdentals tci s e eas ur hat hei t t can gi t rhones f hat hey ve hei t eedback.

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>=66

RE LE AS E

Pari pantDem ogr tci aphi cs

>=11 4

SA M
56-65

Years Worked in Company

6-10

29

Age Group

46-55

31

36-45

65

1-5

190

26-35

130

<1 <=25 Participants 95

101

Participants

Finance 5%

Others 13%

Retail Svcs 18%

Team Leader 9%

Others 10% Executive 22%

Admin 6% Comm Svcs 8% Production 17%

Supervisor 9%

Manager 11%

Technician 22%

Retail Install 10% Comm Install 11%

Trading 12%
Operators 17%

Functon i

Poston ii

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C us to

1.00

2.00

3.00

4.00

5.00

RE LE AS E

Hi gher I porance m t
Impt Agree

Rel i I porance Tr atve m t end

L er ow I porance m t

m er Sa W tis or fa k ct Pr io oc n es Pa se y s & Be ne fit C s om m un ic at Te io ns ch no lo gy D ire ct Su pe rio Tr r ai ni ng & D W ev or el kop Li m fe en Ba t O la rg nc an e iz at io n Se D es ni or ig n M an ag C oem w en or ke t rR In el di at vi io du ns al Jo C b ul C tu ha re ra /W ct er or is O k ti c ur En s Vi vi si ro on nm ,M en O is th t si er on s & Va lu es

4.00

PL E

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I pr m ovem entPrortes M ap i ii
TRACK SUSTAIN
K

H i SA gh

3.80 I A 3.60 C J D B H

L - Training & Development Agreement 3.40 Q - Others E - Culture / Work Environment G - Direct Superior P - Work-Life Balance 3.20 F - Senior Management

FIX LATER

FIX NOW

L ow

3.00

2.80

M - Pay & Benefits 2.60 3.60

3.70

3.80

3.90

4.00 Importance

4.10

4.20

4.30

4.40

L ow

Hi gh

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Top 5 Ar f I pr eas or m ovem ent

SA M

The t 6 ar f i pr op eas or m ovem entw er bas on pari pant f e ed tci s eedback and r anked accor ng t di o: 1. The hi ghes i porance. tm t 2. The l es agr entt i i per ved i t com pany. ow t eem hat t s cei n he

I each oft e 6 ar ,t anal i f t det l t f l i n hes eas he yss urher ais he olow ng: 1. Per age t ans er f abl ( eem ent= 4 or5) cent hat w ed avor y Agr 2. Per age t ans er unf abl ( eem ent= 1 or2) cent hat w ed avor y Agr 3. The entt f i & poston t had hi unf abl s es iy, uncton ii hat gh avor y cor . Thes t 6 ar ar (n or ofprort : e op eas e i der i iy) 1. Pay & Beneft is 3. W or Lf Bal k-ie ance 5. Tr ni & Devel ent ai ng opm 2. Seni M anagem ent or 4. DiectSuperor r i

PL E

RE LE AS E

Sel i ofTop 6 Ar f I pr ecton eas or m ovem ent

 Des i i crpton:
SA M

Scor e: Hi ghes I porance tm t L es Agr ent ow t eem L es Favor e ow t abl 4. / 5. 24 00 2. / 5. 68 00 25% ofpari pant tci s

PL E

The em pl oyee under t ng,val and agr entofcom pany pay & s sandi ue eem s beneft polci and how f ry he/s i com pens ed i er l & is i es ail he s at nt nal y ext nal I alo vares by t i vi per onalneeds and am bii . er l t s y. i he ndi duals s tons

RE LE AS E

Prort #1:Secton M ( 67) Pay & Beneft i iy i 63 : is

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The benefits offered at ABC are adequate.

RE LE AS E

Secton M ( 67) Pay & Beneft i 63 : is

19%

34%

47%

The benefits offered at ABC are fair.

21%

35%

44%

I completely understand our benefit program.

33%

31%

36%

Compared to other people doing similar work in ABC, I think I am paid fairly.

27%

32%

41%

Compared to other people doing similar work outside the company, I think I am paid fairly.

25%

27%

47%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

%Favor

%Neutral

%Unfavor

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Unf abl Res avor e pons ( eem ent= 1 or2) e Agr Secton M ( 67) Pay & Beneft i 63 : is

Retail Svcs Production Trading Comm Install Retail Install Comm Svcs Admin Finance Others 27% 39% 32% 35%

63%

Executive

31%

Technician 45% 36% 47% 49% Operators

57%

54%

Manager

25%

Supervisor Team Leader Others 32%

47%

49%

Functon i

Poston ii

 Res t I plcaton uls m i i

SA M

PL E

Pos i e Acton Iem s sbl i t 1. Tr ni s sons f s ai ng es i or uper s s & m anager ;r arcom m uni i vior s egul caton s sons orm at i s ( pl es i eral em oyee handbook & polcy m anual durng i ) i r uii hii orent i and f l - durng s ecr tng, rng, i aton olow up i uper s y-t f vior saf m eetngs i 2. I pl entgr m em ade & bas pay sr ur pay-orperor ance e tuct e; f - f m m anagem ents t s f annuali em entand bonus diti i ysem or ncr srbuton 3. C onductefectve exi i er ew s r ary pari pat i m ar f i t nt vi ; egul l tci e n ket s vey ur

RE LE AS E

Anal i:Secton M ( 67) Pay & Beneft yss i 63 : is

1. L ack ofori ufi entcom m uni i ns fci caton 2. Unf ri er pay & beneftpackage and pr i ai nt nal i actces 3. I nadequat pay & beneftpackage w hen com par ext naly e i ed er l

 Des i i crpton:
SA M

Scor e: M oder e I porance at m t M oder e Agr ent at eem Som ew hatFavor e abl 4. / 5. 07 00 3. / 5. 17 00 42% ofpari pant tci s

PL E

The em pl oyee vi s on t s orm anagers abiii ,atiudes actons s ew he eni ltes tt , i and appr oachabiiy.I alo i cat how ofen and how vii y t lt t s ndi es t sbl he s orm anager dem onsr es desr e l eni s tat iabl eader hi qualtes s p ii .

RE LE AS E

Prort #2:Secton F ( 32) Seni M anagem ent i iy i 28 : or

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SA M

I believe senior management appreciates the work I do.

RE LE AS E

Secton F ( 32) Seni M anagem ent i 28 : or

41% 42% 17%

I trust the information I receive from senior management.

46%

33%

22%

Senior management treats employees fairly.

31%

33%

37%

Senior management encourages collaboration across the company.

54%

29%

17%

Senior management sets standards of excellence.

39%

36%

25%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

%Favor

%Neutral

%Unfavor

SA M

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Unf abl Res avor e pons ( eem ent= 1 or2) e Agr Secton F ( 32) Seni M anagem ent i 28 : or

Retail Svcs Production Trading Comm Install Retail Install Comm Svcs Admin Finance Others 6% 16%

29%

Executive

17%

Technician
20% 22% 26% 39%

37%

Operators

27%

Manager

11%

Supervisor Team Leader Others

21%

20%

33% 20%

18%

Functon i

Poston ii

 Res t I plcaton uls m i i

SA M

PL E

Pos i e Acton Iem s sbl i t 1. Dem onsr e t em pl tat o oyees t t com pany car aboutt , hat he es hem w ant t s hem t advance i t rcar s and w ilhel t o n hei eer l p hem s if atsy t rneed f per onalgr t hei or s ow h 2. al t t k notonl by com m uni i butalo conssenty W k he al y catng s it l appl ng t oughoutt or yi hr he gani i zaton 3. W at f and elm i e al i ch or i nat l nconssenci bet een pr otng a it es w om i belefi em pl i n oyees and m anageralbehavi orpolci t i or i es hat under i t com m im ent m nes hat t

RE LE AS E

Anal i:Secton F ( 32) Seni M anagem ent yss i 28 : or

1. Seni m anagem entl or acks sr tong peopl s l e kil s 2. Seni m anagem enti notr e m odelt em pl or s ol o oyees 3. Seni m anagem enti nottusw orhy or s r t t

 Des i i crpton:
SA M

Scor e: M oder e I porance at m t M oder e Agr ent at eem Som ew hatFavor e abl 4. / 5. 10 00 3. / 5. 28 00 48% ofpari pant tci s

PL E

The em pl oyee vi s ofcom pany pr i w hen t rper onallf s ew actces hei s ie r r atenton and how under t ng and s equie t i sandi uppori i i.I s tve t s talo i cat how dem andi and fexi e t rw or i w hen a per onal ndi es ng l bl hei ks s need ars . ies

RE LE AS E

Prort #3:Secton P ( 74) W or Lf Bal i iy i 68 : k-ie ance

SA M

If I request for a flexible work arrangement, my direct superior would support me.

PL E

RE LE AS E

Secton P ( 74) W or Lf Bal i 68 : k-ie ance

47% 32% 20%

My direct superior has a good understanding of flexible work practices. My direct superior focuses on results, rather than the time I am at my desk.

48%

31%

21%

54%

23%

23%

My job keeps me from maintaining the quality of life I want.

47%

32%

21%

My career path is limited because of the pressures of home life demands.

30%

36%

34%

It is usually easy for me to manage the demands of both work and home life.

65%

24%

11%

My direct superior treats my work-life needs with sensitivity.

43%

35%

22%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

%Favor

%Neutral

%Unfavor

SA M

PL E

RE LE AS E

Unf abl Res avor e pons ( eem ent= 1 or2) e Agr Secton P ( 74) W or Lf Bal i 68 : k-ie ance

Retail Svcs Production Trading Comm Install Retail Install Comm Svcs Admin Finance Others

22% 14%

Executive

15%

Technician 19% 24% 12% 11% 14% 19% 15% Team Leader Others Operators

20%

20%

Manager

14%

Supervisor

15%

15%

17%

Functon i

Poston ii

SA M

PL E

RE LE AS E

Anal i:Secton P ( 74) W or Lf Bal yss i 68 : k-ie ance

Res t I plcaton uls m i i 1. Em pl oyees w antng t t i o ake unpai l d eave t dealw ih hom e orper onal o t s is s ues 2. Diagr w ih dif entw or s ee t fer kdays f dif entf i ie.5 days vs 6 or fer uncton . . days 3. N o tm e and pl t s alze w ih f l em pl i ace o oci i t el ow oyees 4. ABC C om pany has yett i pl entw or lf bal o m em k- e i ance pr am s ogr Pos i e Acton Iem s sbl i t 1. Revi curentannuall ew r eave enttem entpolcy t boos m or e & i eas il i o t al ncr e pr oductviy it 2. I eas com m uni i / educaton w hy t need t have t dif ence i ncr e caton i he o he fer f di i t e i no pl ofsandar zaton her s an t 3. Pr opercant orr tr een es oom t s alze durng l o oci i i unch orbr tm e; eak i or gani m or deparm ent ori er ze e t al nt deparm ent outngs t al i 4. Expl e t i pl ent i ofw or lf bal or he m em aton k- e i ance pr am s e. fexi e ogr g. l bl hour ,com pr s hour ,j s i et s es ed s ob harng, c.

 Des i i crpton:
SA M

Scor e: M oder e I porance at m t M oder e Agr ent at eem Som ew hatFavor e abl 4. / 5. 15 00 3. / 5. 40 00 53% ofpari pant tci s

PL E

The em pl oyee vi s on t rdiects s ew hei r uperors abiii ,atiudes actons i ltes tt , i and appr oachabiiy.I alo i cat how ofen and how vii y t diect lt t s ndi es t sbl he r s uperordem onsr es desr e l i tat iabl eader hi qualtes s p ii .

RE LE AS E

Prort #4:Secton G ( 37) DiectSuperor i iy i 33 : r i

PL E

RE LE AS E

Secton G ( 37) DiectSuperor i 33 : r i

50% 33% 17%

SA M

I believe my direct superior appreciates the work I do.

My direct superior serves as a positive role model for me.

49%

29%

21%

My direct superior listens to my ideas and concerns.

51%

30%

19%

My direct superior gives me helpful feedback on how to be more effective.

59%

25%

16%

My direct superior makes sure I have clear goals to achieve.

56%

23%

21%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

%Favor

%Neutral

%Unfavor

SA M

PL E

RE LE AS E

Unf abl Res avor e pons ( eem ent= 1 or2) e Agr Secton G ( 37) DiectSuperor i 33 : r i

Retail Svcs Production Trading Comm Install Retail Install Comm Svcs Admin Finance Others

23% 16%

Executive

14%

Technician
15% 17% 24% 25% 14% 16% 18%

32%

Operators

23%

Manager

10%

Supervisor Team Leader Others

13%

22%

10%

Functon i

Poston ii

SA M

PL E

RE LE AS E

Anal i:Secton G ( 37) DiectSuperor yss i 33 : r i

Res t I plcaton uls m i i 1. Bes peror erorl t f m ongert m em pl er oyee i notequalt efectve s s o f i uper s vior 2. C onsantpr s e fom t m anagem entt pr t es ur r op o oduce t num ber & l s he s es atenton pai t peror ance m anagem entis or of s ls t i d o f m s ues s t kil 3. Avoi honesl confontng em pl d ty r i oyees r egar ng peror ance r at di f m el ed dicus i and peror ance m anagem ent s sons f m 4. Rew ar f ti t num ber and noton a good j att of s ls d or hitng he s ob he s t kil ar ea Pos i e Acton Iem s sbl i t 1. I pl enta good pr oton pr m em om i oces ; of s l tai ng devel ent s s t kil r ni s opm bef e & aferpr oton or t om i 2. Top m anagem entt cl l expl n r ponsbiii & expect i ;r ary o eary ai es i ltes atons egul l sr s t i porance of of s ls and hol s tes he m t s t kil d uper s s account e f vior abl or devel ng i t e ar opi n hes eas 3. Tr n s ai uper s s i coachi and peror ance m anagem ents l vior n ng f m kil s 4. A f rpay-orperor ance s t t r ar bot achi ai f - f m ysem hat ew d h evem ent s

 Des i i crpton:
SA M

Scor e: M oder e I porance at m t M oder e Agr ent at eem Som ew hatFavor e abl 4. / 5. 13 00 3. / 5. 45 00 53% ofpari pant tci s

PL E

The em pl oyee vi s on opporunii t tai and devel t s ves s ew t tes o r n op hem el w hen w or ng f t com pany.I alo i cat t r evance and ki or he t s ndi es he el avaiabiiy w ihi t com pany t pr de t e opporunii . l lt t n he o ovi hes t tes

RE LE AS E

Prort #5:Secton L ( 62) Tr ni & Devel ent i iy i 58 : ai ng opm

SA M

I receive the on-going training needed to stay up-to-date with the requirements of my work.

PL E

RE LE AS E

Secton L ( 62) Tr ni & Devel ent i 58 : ai ng opm

56% 30% 15%

There is someone at work who encourages my development.

41%

39%

21%

My direct superior made sure that I have been adequately trained to effectively use new technology.

45%

34%

21%

I have had an opportunity to learn and grow in my job over the past 6 months.

64%

22%

15%

I receive the job-specific training I need to do my job well.

59%

25%

16%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

%Favor

%Neutral

%Unfavor

SA M

PL E

RE LE AS E

Unf abl Res avor e pons ( eem ent= 1 or2) e Agr Secton L ( 62) Tr ni & Devel ent i 58 : ai ng opm

Retail Svcs Production Trading Comm Install Retail Install Comm Svcs Admin Finance Others

20% 14%

Executive

20%

Technician
16% 24% 18% 18% 19% 13% 14%

21%

Operators

19%

Manager

19%

Supervisor Team Leader Others

9%

8%

14%

Functon i

Poston ii


SA M

PL E

RE LE AS E

Anal i:Secton L ( 62) Tr ni & Devel ent yss i 58 : ai ng opm

Res t I plcaton uls m i i 1. M anager nots s pendi enough tm e t gr em pl ng i o ow oyees . 2. N o car advancem ent eer 3. N o pr operperor ance m anagem ents t f m ysem Pos i e Acton Iem s sbl i t 1. M anager s d utlze one- one em pl s houl ii onoyee m eetngs t coach and i o devel t rsaf op hei t f y el ps oaden 2. I pl ents ar tai ng t i notonl r evantbuthel br m em m t r ni hat s em pl oyee experences and pr des devel entopporunii i ovi opm t tes 3. Pr de em pl ovi oyees w ih w el- i t l ned car pat (ncl ng a s def eer hs i udi ucces i son pl ,m ent s and t ton r m bur em entf j r at educaton an) or uii ei s or ob-el ed i 4. Accur el defne t em pl at y i he oyee j des i i t s ls m os i porantt s ob crpton; he kil tm t o t j dicus t j s l t em pl he ob; s s he ob kil he s oyee peror s w el and i iy ar f m l dentf eas t need i pr hat m ovem ent s m ut and w orhw hie goal;and coach t ; et ual t l s o i pr em pl m ove oyee peror ance. s f m

 Pay & Beneft is

SA M

PL E

RE LE AS E

Pari pantC om m ent tci s s

1. Fai pay lke ot com pani . r i her es 2. Em pl oyee beneft up t cerai ext ,notf renough. i, o t n ent ai 3. I pr pay sr ur I pr saf beneft. I pr saf w elar m ove tuct e. m ove t f is m ove t f f e. 4. Raie i s ncom e ofw or s W e have s eatand bl f t ker ! w eed or he com pany and m ake m oney f t com pany! So be f rt us or he ai o ! 5. Shoul l i o t i d ook nt he ndusr sandar f pay s e. ty t d or cal 6. W hy cutourpay w hen com pany s end us f s et tai ng? or af y r ni 7. I em ent w ilboos t m or e ofem pl ncr s l t he al oyees . 8. I ufi entannuall ns fci eave,no s ar i eas no bonus butbos al y ncr e, s keep changi car . ng s 9. Revi cerai pr i agai tM O M gui i . ew t n actces ns delnes


SA M

PL E

RE LE AS E

Pari pantC om m ent tci s s

Seni M anagem ent or 1. Seni m anagem entdoes notencour or age colabor i acr s com pany. l aton os C oncentaton onl f r i y ocus on i vi ndi dualdeparm entr hert com pany as t at han a gr oup. 2. Up t cerai ext o t n end,decii m aki onl centalzed atcerai s or son ng y r i t n eni m anagem entw ihoutconsderng t vi ofem pl t i i he ew oyees . 3. Expl i t w hy m anagem entm ake a cerai sr egy / i pl ent i anaton o t n tat m em aton. 4. I pr com m uni i bet een saf & m anagem ent m ove caton w t f . 5. The diect s m us s ourhar w or and nott be t dem andi r or t ee d k o oo ng. 6. M anagem ents d gi cl i tuctons acr s t boar t havi s houl ve ear nsr i os he d han ng o m uch doubt atpr ent s es . 7. Sti t achi a m or appr i e & cooper i m anagem entt rve o eve e oprat atve eam & new f hi sr egy. as on tat 8. Bos es s d t k t w or s H e s d l s houl al o ker . houl ead. A l eaders d be abl t houl e o r s t m or e oft w or s Any grevances can be know per onaly. aie he al he ker . i s l 9. Seni m anagem ents d s or houl how m or car and concer t s e e n o ubor nat . di es 10.Do notr t com pany lke ar y cam p. Seni m anagem entm us w or un he i m or t k t heras a t oget eam f t good oft com pany. or he he

 W or Lf Bal k-ie ance

SA M

PL E

RE LE AS E

Pari pantC om m ent tci s s

1. Fi days w or i t ve k nsead of6 days w or L us have t w eekend k. et he r t es. 2. O r gani m or outngs w ihi deparm ent orbet een s i ares ze e i tn t s w ubsdi i . 3. To pr de pr ovi opereatng pl ( r / cant i ace panty een)f saf t have or t f o l unch. 4. To have a r eaton cor f em pl ecr i ner or oyees bondi ng. 5. Bal ance w or l k oad, pr ot healhy lf t es om es t iesyl . 6. Suppor em pl t oyee pur ui t rsudi . s ng hei t es 7. G otcom pl ntw hen l ng w or on tm e ( ai eavi k i 6pm ) .

 DiectSuperor r i
SA M

PL E

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Pari pantC om m ent tci s s

1. Superors d teatem pl i houl r oyee f ry ail 2. Superoral ays us cuti s ar t t eat em pl i w ed tng al y o hr en oyees 3. To i pr com m uni i bet een s m ove catons w uperorand safs on w or i t f k m ater t 4. Al ays gi l tm i e i or aton w hi r r ur w ve as nut nf m i ch equie gentj t be ob o done w ihi a s tperod oftm e,m ay notobt n beterr ul. t n hor i i ai t es t 5. Pr ot t rghtcandi e t do t rghtj butnotbas on om e he i dat o he i ob ed s ort eni iy. 6. H ow t l n fom m y s o ear r uperorw hen he has lm ied know l i i t edge or s l ;does notl kil s ead by exam pl pr i f iim and al ayslke e; actce avorts w i t trs t! o si-hi 7. Fr equentdeparm entm eetngs G i us consr i f t i . ve tuctve eedback t o i pr and t lus w hen w e do a good j m ove el ob.

 Tr ni & Devel ent ai ng opm s

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Pari pantC om m ent tci s s

1. Pr de beterand hit equi ent and t ovi t ech pm s echni tai ng. cal r ni 2. Keep know l edge updat ed. 3. Pr de m or tai ng f new em pl ovi e r ni or oyee w ho i new i t s tade s n hi r 4. Pr de pr ovi operon- j tai ng and cour es t al t ob r ni hes o l 5. C om m er alI t l i s d be t ci nsalaton houl echni l sr caly tong. 6. Recr teducat peopl / pr ot orencour ui ed e om e age sudy pr am t ogr 7. To or gani m or pr ze e oducttai ng r ni 8. Suppor em pl t oyee pur ui t rsudi s ng hei t es 9. Sel confdence cour e,atiude and pr es i f i s tt ogr sve

I concl i s n uson, ever t es em er al hem ged fom t over lr uls oft s vey. r he al es t he ur The caus ofconcer her i t ABC em pl e n e s hat oyees have i cat t ndi ed hat t need m or f t rpay and beneft and fom t rl hey e or hei is r hei eader ,and t s hey m ay notbe patentm uch l i onger Bas on t r uls as a w hol . ed he es t e, w ihouts gnii t i fcantand m eani uli pr ngf m ovem enti pay & beneft , n is m anagem entl eader hi (ncl ng diects s p i udi r uperor,w or lf bal i ) k-ie ance, tai ng & devel r ni opm entand culur / w or envionm ent t ABC t e k r , he s cur entclm at coul event l er r i e d ualy ode t em pl he oyees outook,and ' l event l t r com m im entt doi t r j ualy hei t o ng hei ob.

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The good new s i t em pl s hat oyees s eem r eady and w ilng t ofer t r li o f hei i i and cons r i i ns ght tuctve deas on how t i pr o m ove t r ar w ihi hei ea t n ABC . Em pl oyees enj oyed bei par oft com pany. ng t he

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To r educe em pl oyee t noverand i pr em pl ur m ove oyee s if i ABC s d: atsacton, houl

1. Dem onstat t em pl r e o oyees t t com pany car aboutt ,w ant t hat he es hem s hem t o advance i t r car s and w ilhel t n hei eer l p hem s i f t r need f per ats y hei or sonal gr t ow h. 2. W al t t k by notonl com m uni i t cor at stat k he al y catng he por e r egy butal so ensurng t i i appled cons s enty t oughoutt or i hat t s i i t l hr he gani i i udi zaton, ncl ng m aki t r ar s em cons s entw ih s r egi goal ng he ew d yst it t tat c s. 3. W at f and elm i e al i ch or i nat l ncons s enci bet een pr otng a belefi i t es w om i i n em pl oyees and m anageralbehavi or polci t under i t i or i es hat m nes hat com m im ent t . 4. Fi t nover w ih s ar tai ng t i notonl r evantbuthel br ght ur t m t r ni hat s y el ps oaden em pl oyee experences and pr des devel i ovi opm entopporunii t tes. 5. W eed outpoor m anager becaus m any em pl s e oyees l eave t r j hei obs becaus t ar unhappy w ih t r bos es r em ber peopl don l e hey e t hei s em e t eave t r j ,t l hei obs hey eave t r m anager . hei s

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O C S Sectons i
Section A B C D E F G H I J K L M P Q Description Our Vision, Mission & Values Organization Design Individual Job Characteristics Co-worker Relations Culture / Work Environment Senior Management Direct Superior Communications Work Processes Technology Customer Satisfaction Training & Development Pay & Benefits Work-Life Balance Others

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