Miroslav Kocian

43 Sycamore Road, Merton, London SW19 4TR. Tel: 07562 748 087 mirkocian@gmail.com

PROFILE: A flexible, ambitious and hard-working person eager to learn new things. Responsible and friendly, with experience in dealing with people, able to work on his own initiative as well as a part of a team. Has a positive attitude and pleasant behaviour. Has knowledge of customer service management, communication, presentation and organizational skills. Computer literate. EMPLOYMENT HISTORY: IPSOS MORI, LONDON, a market research company June 2010-July 2010 Interviewer Doing interviews for a market research, using CATI SAVOY CAFE, LONDON, a cafe May 2010-June 2010 Waiter Serving customers, cash handling Drink and food preparations MULTI CROWN CONSULTANCY LTD, LONDON, an environmental mangement consultant firm August 2009-April 2010 Administrative officer Responsible for incoming and outgoing calls/e-mails Participating in monthly staff meetings and training sessions Responsible for typing reports, memos and other correspondence MEDUSA BAR & RESTAURANT, BRATISLAVA, SLOVAKIA, a bar and a restaurant May 2008-June 2009 Waiter Increasing sales by 3% annually due to diligence and prompt responses to inquiries Responsible for ensuring that any visitor receives service in a courteous, efficient and polite manner while keeping a professional attitude Responsible for keeping the serving areas, and lobby area clean and sanitary according to company policies and procedures TRADIT, NITRA, SLOVAKIA, a company selling fullyfitted furniture February 2006-March 2008 Shop staff Responsible for all functions of the retail shop to include sales, customer service, inventory, and technical troubleshooting Performing daily sales paperwork audits for accuracy, and managing daily cash handling and accounts payable activity. Skilled at analyzing transactions continuously to find mistakes KEY SKILLS: MS Office: advanced, CATI: advanced, Languages: English C1, French B1, German B1, Slovak C2, Czech C2 QUALIFICATIONS: Msc in Robotics at the Slovak Technical University (2011) BSc in Industrial Informatics at the Slovak Technical University (2009) GSCE A Level compatible education

References available upon request.