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    GLOBAL ENTERPRISES ORGANISATIONAL BEHIVOUR is a leading trading house of goa since 1991. The annual turnover is about Rs. Crores. Force For the change absenteeism and Non punctuality of workers Therefore problems in customer relationship.

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    GLOBAL ENTERPRISES ORGANISATIONAL BEHIVOUR is a leading trading house of goa since 1991. The annual turnover is about Rs. Crores. Force For the change absenteeism and Non punctuality of workers Therefore problems in customer relationship.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
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    Download as pptx, pdf, or txt
    10 views9 pages

    Global Enterprises

    Uploaded by

    sagarhalarnkar
    GLOBAL ENTERPRISES ORGANISATIONAL BEHIVOUR is a leading trading house of goa since 1991. The annual turnover is about Rs. Crores. Force For the change absenteeism and Non punctuality of workers Therefore problems in customer relationship.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    of 9

    GLOBAL ENTERPRISES

    ORGANISATIONAL BEHIVOUR

    Company Profile
    Leading Trading House of Goa since 1991. The Founder of this organization was Savio Cruz. The annual turnover is about Rs.6 crores . Authorized sales and service associates.

    Force For The Change


    Absenteeism and Non Punctuality of workers Therefore problems in customer relationship.

    The Change
    Structural change Introduction of a CRM program.

    Objective of the change


    Increase in Customer Service Increasing Efficiency

    Problems faced
    Non punctuality and absenteeism

    The Steps Taken


    Appointed one internal manger one on one interaction motivation

    Current scenario
    Improved services customer response time (faster) Effective and Efficient in maintaining inventories

    Presented by:
    Group 4
    Swanand Sagar Sherwin Sonali Kushal

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