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  • House Keeping Service Charter

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    Irene Omari
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    The document outlines service charters for various hotel departments including housekeeping, front office, food and beverage, accounts, and operations. The housekeeping charter aims to provide a clean environment with normal laundry taking 1 day, express laundry same day, and turndown service under 10 minutes. The front office charter focuses on efficient guest check-in, reception, complaint handling, and check-out. The food and beverage charter centers on timely serving of drinks, meals, and snacks. The accounts charter ensures transparency and efficiency in finances like supplier payments and refunds. The operations charter supports smooth daily hotel operations.

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    The document outlines service charters for various hotel departments including housekeeping, front office, food and beverage, accounts, and operations. The housekeeping charter aims to provide a clean environment with normal laundry taking 1 day, express laundry same day, and turndown service under 10 minutes. The front office charter focuses on efficient guest check-in, reception, complaint handling, and check-out. The food and beverage charter centers on timely serving of drinks, meals, and snacks. The accounts charter ensures transparency and efficiency in finances like supplier payments and refunds. The operations charter supports smooth daily hotel operations.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as doc, pdf, or txt
    20 views2 pages

    House Keeping Service Charter

    Uploaded by

    Irene Omari
    The document outlines service charters for various hotel departments including housekeeping, front office, food and beverage, accounts, and operations. The housekeeping charter aims to provide a clean environment with normal laundry taking 1 day, express laundry same day, and turndown service under 10 minutes. The front office charter focuses on efficient guest check-in, reception, complaint handling, and check-out. The food and beverage charter centers on timely serving of drinks, meals, and snacks. The accounts charter ensures transparency and efficiency in finances like supplier payments and refunds. The operations charter supports smooth daily hotel operations.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as doc, pdf, or txt
    of 2

    DEPARTMENT

    HOUSE KEEPING SERVICE CHARTER

    OBJECTIVE To professionally provide a clean and inhabitable environment for your stay at all times.

    ACTIVITY 1.Normal Laundry 2.Express Laundry 3.Turndown service

    TIME FRAME 1.1 day service (24hrs) 2.Same day service (12hrs range 3.In less than 10mins.

    FRONT OFFICE SERVICE CHARTER

    To provide professional excellence, efficiency and effectiveness in relation to guest reservation, admission and dissemination of information. To provide quality food and beverage services.

    1.Guest check in 2.Telephone reception 3. Guest complaint handling. 4.Guest checkout 1.Attending to guest on entering the restaurant 2.serving drink orders 3.serving main course orders

    1.Maximum 7 minutes 2.2ND tone ring(2seconds) 3. Maximum 10 minutes depending on the complaint. 4. Maximum 5minutes 1.5minutes 2.10minutes 3.30minutes 4.20 minutes 1.30days 2.Two weeks 3.immediately 4.10 mins after finalizing 5.five minutes 1.Immediately 2.Treated accordingly with confidentiality

    FOOD AND BEVERAGE SERVICE CHARTER

    ACCOUNTS SECTION SERVICE CHARTER

    To ensure Transparency and efficiency in the administration of finances.

    4.serving snack orders 1.Supplier payments 2.customers refunds 3.custody of customers valuables 4.invoices dispatch 5 .Receipting of payments 1.Guest security incidences. 2.Guest concerns

    OPERATION SERVICE CHARTER

    To ensure smooth running of the hotels day to day operations.

    3.Acknowledge receipt of 3.1 day of receipt compliments/complaints

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