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To perform this action...

To switch to Inbox To switch to Outbox To choose the account from which to send a message

To check names To display the Address Book (or the Select Names dialog box in a new message) To send To reply to a message To reply all to a message To mark a message as not junk To display blocked external content (in a message) To post to a folder To check for new mail To go to the next message To go to the previous message To go to the row above (message or group heading) To go to the row below (message or group heading) To compose a new message To open a received message To convert the format of a received message from HTML or RTF to plain text To add a Quick Flag to a message To display the Flag for Follow Up dialog box To mark as read To mark as unread

Press... CTRL+SHIFT+I CTRL+SHIFT+O CTRL+TAB (with focus on the To line), and then TAB to the Accounts button ALT+K (using Word as e-mail editor) CTRL+K (using the Outlook e-mail editor) CTRL+SHIFT+B CTRL+ENTER or ALT+S CTRL+R CTRL+SHIFT+R CTRL+ALT+J CTRL+SHIFT+I CTRL+SHIFT+S CTRL+M or F9 UP ARROW DOWN ARROW ALT+UP ARROW ALT+DOWN ARROW CTRL+N CTRL+O or ENTER CTRL+SHIFT+O INSERT CTRL+SHIFT+G CTRL+Q CTRL+U

For send/receive
To perform this action... To start send/receive for all defined Send/Receive groups with Include this group in Send/Receive (F9) selected (This can include headers, full items, specified folders, items less than a specific size, or any combination that you have defined.) To start a send/receive for current folder, retrieving full items (header, item, and any attachments) Press... F9 SHIFT+F9

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