Electronic Commerce

Education and Information

Presentation by T. A. Khan Senior Technical Director, NIC Ministry of Commerce & Industry, India and UN/CEFACT Rapporteur for Asia takhan@ub.nic.in 1

Outline
E-Commerce in India Human Skills Required for EC Country Issues Government Initiatives Conclusion

E-Commerce in India
INDIA - GROWTH OF E-COMMERCE Year Total E-Commerce Transactions (in Million $) 1998-99 31.138 1999-00 103.848 2000-01* 489.154 2001-02* 1595.066 2002-03* 4253.509 2003-04* 8507.018 * Projections (Ref: Nasscom-McKinsey study)
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E-Commerce in India
INDIA - GROWTH OF INTERNET Date Internet Connections Users (in million) (in Million) Aug 15,1995 0.002 0.01 Mar 31,1996 0.050 0.25 Mar 31,1997 0.090 0.45 Mar 31,1998 0.140 0.70 Mar 31,1999 0.280 1.40 Mar 31, 2000 0.900 2.80 Dec 31, 2000 1.800 5.50
(Ref: Nasscom-McKinsey study)
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E-Commerce in India

Population 1012 Million

As of December 2000, there was a PC base of 5 million PCs.

More than 120 private ISP's operational by March 31, 2001 More than 86 percent of top 100 corporate (who responded to the survey conducted in January 2001) have endorsed the Internet and electronic commerce as being an integral part of their corporate strategic framework5 for next year

E-Commerce in India
The Internet and E-Commerce industry employs approximately 82000 people( ref: Industry association study 1999) which include Web Developer, Web Designers, System Analysts, ISP Infrastructure Providers, Marketing Staff, E-Software professionals etc., It is projected that by March 2003, the Internet and E-Commerce industry would employ over 3,00,000 people.

E-Commerce in India
As per NASSCOMs HRD survey, there were 3,40,000 software professionals employed in the country as on 31st March 2000 By 2008 we would require 2.2 Million IT professionals 1.1 Million in the hard core IT sector and another 1.1 Million for the IT enabled services.
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E-Commerce in India
Supply of manpower There are 1270 colleges (776 colleges awarding degrees in Engineering and Technology and 494 colleges awarding MCA as on 04.05.2000) in the country with a total intake of 2,05,153(1999-2000). 1032 (81.25%) of them offer IT courses with an intake of 66,214 (32.17%).
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Country Issues
Telecommunication Infrastructure Bandwidth PC penetration/Internet penetration Legal Framework PKI Electronic delivery of public services Payment gateways Education and awareness

Human skills required for EC

Developing Electronic Commerce solutions successfully across the Organisation means building reliable, scalable systems for security, E-Commerce payments, supply-chain management, sales force, data warehousing, customer relations integrating all of this with existing back-end operations. 10

Human skills required for EC

It's not just about E-commerce; It's about redefining business models, Reinventing business processes, Changing corporate cultures, and Raising relationships with customers and suppliers to unprecedented levels of intimacy
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Human skills required for EC

Internet-enabled Electronic Commerce: Web site development Web Server technologies Security Integration with existing applications and processes

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Human skills required for EC

Information Technology for Integrated Electronic Commerce: LAN/WAN infrastructure planning implementation Internet/Intranet Electronic Commerce solutions

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Human skills required for EC

Security: Security issues for buying and selling over the Internet and approaches for business

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Education and Awareness on EC

Private

Institutes education through web

Institutes/Colleges

Online

Government

Conferences/Exhibitions
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Government Initiatives
Indian

Government constituted National Task Force on IT & SD setup EC Council of India India EDIFACT Committee Technical Assessment Group Group constituted
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Institutional

HRD

Government Initiatives
Message Development Customs Ports Airports Finance Private sector EDIFACT

Groups for

standards declared as national

standards
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Government Initiatives
On

going awareness programs Legal backup to EC/EDI documents Process re-engineering committees Sectoral implementation committees Establishment of Article Numbering & Bar Coding Institution

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Government Initiatives
Indian

Institute of Foreign Trade(IIFT), Federation of Indian Export Organisation (FIEO), All India Management Association (AIMA), National Informatics Centre (NIC) nominated for creating education and awareness for various level of management were structured
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Courses

Government Initiatives
Financial

assistance given for setting up Electronic Commerce laboratories recommended to include Electronic Commerce as an essential part of every technical and management program

AICTE

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Government Initiatives
Conference

and Exhibition on EC is organized on regular basis on EC for CEOs of top Indian companies is organized during every conference

Session

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Government Initiatives
Launch

of Auto EC Pilot project

Pilot

EC projects for healthcare and other sectors

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Government Initiatives
Internet

based EC

Web

based application of VANs

Internetworking

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Government Initiatives
Industry leaders in sectors like Pharmaceuticals, Chemicals, Gems & Jewelry, textiles, Trading etc., are encouraged to start pilot EC projects. Ministry of Commerce to provide support for all pilot EC projects.
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Government Initiatives
All Trade bodies like CII, ASSOCHAM, FICCI etc.., encouraged to start Awareness and Education programs on EC/EDI for their members for which services of AIMA, NIC, IIFT and FIEO could be availed.

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Conclusions
Education and information on EC has a very vital role to play specially in the developing countries where most of the players are in SME sector. Two main challenges before us are to provide the required numbers and improve quality to raise productivity and moving up the value chain.
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Conclusions
Governments jointly with private sector need to take adequate measures for the promotion and propagation of EC to make trade and industry competitive in the global trade.

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