Chapter 10: Work Teams: The Stages of Team Development

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CHAPTER 10 : WORK TEAMS

Work team
A group that engages in collective work that requires joint effort and generates a positive synergy.

The Stages Of Team Development


STAGE 1 : Forming The team experiences uncertainly about its purpose, structure and leadership.

STAGE 2 : Storming Intragroup conflict predominates within the group.

STAGE 3 : Norming Close relationships develops and group members begin to demonstrate cohesiveness.

STAGE 4 : Performing The team develops a structure that is fully functional and accepted by team members.

STAGE 5 : Adjourning The team prepares for its disbandment

Types Of Work Teams


Functional team Work team composed of a manager & employee in her/his unit. This always often involved in effort to improve work activities to solve specific problems. Problem solving team

Members share ideas or often suggestion on how work processed & method can be improved. Quality circle Work teams of 8 to 10 employees and supervisors who share an area of responsibility by meeting regularly to discuss their quality problems, investigating causes of the problems, recommending solutions and taking corrective action. Self managed work team A formal group of employees that operates without a manager and is responsible for a complete work process or segment that delivers a product or service to an external or internal customer. Cross functional work team A group of workers consisting of employees from about the same hierarchical level but from different work areas in the organization brought together to accomplish a particular task.

Work Groups And Work Teams


WORK GROUP A group that interacts primarily to share information & to make decisions that will help each member perform within his or her area of responsibility. Share information Neutral ( sometimes negative) Individual Random and varied Definition WORK TEAMS A group that engages in collective work that requires joint effort & generates a positive synergy.

Goal Synergy Accountability Skills

Collective performance Positive Individual and mutual Complementary

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