Table of Content Chapter 1: INTRODUCTION

1.1 1.2 1.2.1 1.2.2 1.3 1.3.1 1.3.2 1.3.3 1.3.4 1.4 Background of the Internship Report Objective of the study General Objectives Specific Objectives Methodology of Study Source of Data Organizational Selection Placement Duration Limitations of the study

Chapter 2: INTRODUCTION OF THE BANKING INTUSTRY

2.1 2.2 Evolution of Bank Industry in Nepal Current Scenario of Banking

Chapter 3: INTRODUCTION OF CITIZENS BANK INTERNATIONAL LIMITED (CBIL)

3.1 3.1.1 3.1.2 3.1.3 3.1.4 3.1.5 3.1.6 3.2 3.2.1 3.2.2 3.2.3 Introduction of CBIL Vision Mission Capital Structure Ownership Structure Board of Directors Management Team Products and Services offered by CBIL Deposit products Loans and Advances Other Services

Chapter 4: ACTIVITIES DONE AND PROBLEM SOLVED

4.1 4.1.1 4.1.2 4.2 4.2.1 4.2.1.1 4.2.1.2 4.2.1.3 4.2.1.4 4.2.1.5 4.2.1.6 4.2.1.7 4.2.1.8 4.2.1.9 Activities carried out in Customer Service Department Major function carried out at CSD Opening and Closing Account Activities carried out in marketing Department Major functions carried out in marketing Department Citizens Super Savings Account Citizens Sharedhani Bachat Khata Senior Citizens Savings Citizens Matribhumi Bachat Citizens Mahila Bachat Citizens Muna Bachat Citizens Recurring Deposit Citizens ZERO balance Account Citizens Saving

4.2.1.10 Citizens Dollar Saving 4.2.1.11 Citizens Euro Saving 4.2.1.12 Citizens GBP Saving 4.2.1.13 Citizens Fixed Deposit 4.2.1.14 Dashain Tihar Muddapi Nichhep Yojana 4.2.1.15 Citizens Current Account 4.2.1.16 Citizens Rastrasewak Saving 4.2.1.17 Citizens Bidhyarthi Bachat 4.2.1.18 Citizens Special Savings 4.2.1.19 Citizens Mofashal Bachat Khata 4.3 4.3.1 4.3.2 4.3.2.1 4.3.2.2 4.3.2.3 4.3.2.4 4.4 Activities Performed in Other department Cash Sorting SWOT ANALYSIS OF CBIL Strength Weaknesses Opportunities Threats Observed Gap between theory and Practice

Chapter 5: CONCLUSION AND LESSON LEARNT

5.1 5.2 Conclusion Lesson learnt