CUSTOMER SATISFACTION QUESTIONNAIRE

Customer Company .

Contact

Date.

1. Which sector do you belong?

2. How much growth in demand do you see for coal in your industry in future?

3. When is the demand for coal highest and lowest?

4. How would you rate your level of overall satisfaction with CCL in terms of its product and
services?
Extremely Dissatisfied
1[ ]

Extremely Satisfied
2[

3[

4 [

5. What do you think about the price and quality of the products in CCL?
a) Price high quality low [ ]
b) Price low quality high [ ]
c) Perfect combination of both [ ]
d) Price high quality high [ ]
e) Price low quality low [ ]

5[

6. Do you face difficulties in procurement of coal? If yes, what are those difficulties?
Yes [ ]

No [ ]

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7. Is there a steady and hassle free flow in supply?
Yes [ ]

No [ ]

8. Which of the two MSTC or M-JUNCTION is favorable for you? (If Applicable)
MSTC [

M-JUNCTION [

9. Regarding the e-auctioning terms and conditions do you face any difficulties? If yes what are
your recommendations? (If Applicable)
Yes [

No [

10. Does the company take corrective measures in solving your problems?
Yes [

No [

11. Which of the two, Bank Draft/Cheque or RTGS/NEFT system is better?

Draft/Cheque [

RTGS/NEFT [

12. Is the refunding of money on time or not? & what is the time period for money refunding?
Yes [

No [

1 to 2 month [ ]
2 to 3 month [ ]
3 month or above [ ]
13. Do you have any comments or suggestions that would help us improve our quality of
customer service?

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