1John Coble

615/316-9933 • 1433 Autumn Knoll, Hermitage, TN 37076 • johncoble@cyberdude.com

OBJECTIVE
To obtain a computer technical support position utilizing my experience and technical skills

EXPERIENCE
McGraw-Hill Digital Learning Nashville, TN
Editorial Support November ’05 - Present
Expidites editing and proofeading changes of online documents in HTML format.

Regions Bank Nashville, TN

Commercial Loan Processing August ’05 – November ‘05
Verified and updated loan documents using their custom software.

Flextronics Logistics Lebanon, TN

Computer Technical Support June ‘02 – June ‘03
Provided PC and printer support in a time-sensitive production environment. Responsible for first-
response troubleshooting and problem analysis and resolution. Supported proprietary software,
Windows NT and 2000 on a Windows-based network. Wrote programs using Visual Basic that
automated repetitive functions and greatly increased efficiency.

EFC Systems Antioch, TN

Programmer August '01 - November '01
Analyzed and modified old and new database programming code to meet the current client
specifications for accounting and order-entry software.

CNI Distribution Antioch, TN

Analyst 1998 – 2001
Integrated speech technology into the pick-to-light system, which increased order-processing
efficiency by 30%. Developed web site that included reports updated daily and a product search
program. Supported computer functions including hardware, software, peripherals, printers, and
barcode scanners. Promoted from MIS Operations Manager to Analyst in 2000, a position which
included being the technical support liaison for off-site clients. Work at CNI also involved research,
purchasing and installation of laser printers, fax servers, scanners, and Internet connection hardware

Metro Employee Benefit Board - Metro Government Nashville, TN

Information Systems Technician II 1995 – 1998
Developed an Internet web site for the Benefit Board. Setup new network user ID’s, printer queues,
and e-mail accounts. Windows 95, NetWare network and WordPerfect troubleshooting. Promoted
from Systems Support Specialist II in 1997. Responsible for resolving problems with Windows 95,
networking and printers. Updated 35 networked computers to Windows 95.

EDUCATION
Belmont University Nashville, TN
Bachelor of Business Administration, December 1990
Vanderbilt University Nashville, TN
Computer Science curriculum, 1985-1987
Major: Computer Science