QUESTIONNAIRE ON CUSTOMER LOYALITY

OBJECTIVE: To know about the loyality of the customer Occupation: Graduation/Post Graduation Gender : Male/Female

1) Did the product purchased from Amway Company satisfy you? ______ 2) If the product purchased by you, required home delivery, then was it delivered fast ?__________________________________ 3) Have you received proper after sale service from Amway Company ? _______________ 4) Would you like to purchase goods and services from this company again? __________________________________ 5) Does this company have an extensive stock that can cater to the needs of a customer? _________________ 6) Would you recommend products of this company to your friends and relatives ? ___________________ 7) According to you, what products should the company stock in so that the requirement of the customer is fulfilled ? House hold or other kind of products_____________________ 8) Does the staffs of this company helpful? ___________________ 9) Did you receive a proper demonstration on the product that you bought by the concerned professional_______________________________ 10) According to your observation , what are the best products of this company?____________________________________________

SUBMITTED TO: KIRAN MAAM

SUBMITTED BY: ANJU & SABBY