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Customer Satisfaction of The Tata Nano Car (With Special Reference To Coimbatore City) Questionnaire
Customer Satisfaction of The Tata Nano Car (With Special Reference To Coimbatore City) Questionnaire
Above 40 years
o Up to school o UG level o PG level o Others 5. Occupation o Student o Businessmen o Employee o Others 6. Monthly Income o Below 20,000 o 20,001 30,000
o 30,001 40,000 o Above 40,000 7. Which source of information influenced you to buy the TATA NANO? o Advertisement o Relatives o Internet o Others
o Less than 6 months o 6 to 12 months o 1 to 2 years 10. What about the colours offered? o Satisfied o More colours should be provided 11. Average distance travelled in km/week? o Less than 100 o 100 - 300
o 301 - 500 o Above 500 12. State the mode of Purchase o Cash o Credit 13. If credit means mention the institute which provided the financial facility?
o Commercial Bank o Private Bank o Financial Institution o Others 14. Why you have selected TATA NANO CAR? o Mileage o Price o Design o Others
16. Are you satisfied with the services of the service centre? o Excellent o Satisfied o Average
o Poor 17. Are you satisfied with the maintenance cost? o Excellent o Satisfied o Average o Poor 18. Are you satisfied with the space available in TATA NANO? o Excellent o Satisfied o Average o Poor 19. Rate the design aspect of the TATA NANO o Excellent o Satisfied o Average o Poor 20. Rate the value of money aspect of the TATA NANO o Excellent o Satisfied o Average o Poor
21. Rate the overall quality of the TATA NANO o Excellent o Satisfied
o Average o Poor 22. Rate the mileage aspect of the TATA NANO o Excellent o Satisfied o Average o Poor 23. Rate the performance of the TATA NANO o Excellent o Satisfied o Average o Poor 24. Any drawback in TATA NANO?
o Engine noise o Mileage o Style o Others 25. Give your suggestion to improve the performances of TATA NANO CAR?_______ ____________________________________________________________________ ____________________________________________________________________
THANK YOU . . . . . . . . . . . . . . .