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Chap13 Human Resources Instrnotes
Chap13 Human Resources Instrnotes
LEARNING OBJECTIVES
1. Describe the five components of a human resource management system and the
way they work together to help a company obtain a competitive advantage.
2. Appreciate the issues involved in the process of recruiting qualified people to join a
company and the steps involved in the selection process.
3. Explain how training and development activities help to build the abilities, skills, and
knowledge of a company’s employees.
4. Understand why the process of appraising employees’ performance is a major factor
influencing the way they wish to contribute to achieving a company’s goals and
objectives.
5. Explain why linking pay to performance in a fair and equitable manner is an important
source of employee motivation and commitment to a company.
6. Appreciate the importance of good labor relations and the importance of collective
bargaining in aligning the goals of employees and companies.
A. Pay Structures
A. Union-Management Relations
Industrial conflict is the clash that occurs when workers, and the unions that
represent them, trying to secure a greater share of the profits a company creates blocks
the efforts of managers to use those profits to benefit other stakeholders.
1. Tools used by labor to bring pressure against management include working-to-rule
and strikes.
2. Management may use a lock-out to exert pressure on labor by closing operations.
3. Companies may also hire different, non-union workers known as “scabs” or get
managers to do the work of striking employees.
4. All stakeholders suffer a loss when this kind of conflict occurs.
1. Describe the five components of a human resource management system and the
way they work together to help a company obtain a competitive advantage.
A company’s HRM system has five components: recruitment and selection,
training and development, performance appraisal and feedback, pay and benefits, and
labor relations. Each of the five work together to determine whether employees will work
together in an efficient way to create high quality, innovative products.
2. Appreciate the issues involved in the process of recruiting qualified people to join
a company and the steps involved in the selection process.
Recruitment involves the activities a company engages in to identify and attract a
pool of qualified applicants. It may include internal and external methods. Selection is the
process through which a company decides which applicants will be the best match for the
job and the company by comparing applicant information, testing, and interviews. These
processes have legal requirements for fairness and equity.
3. Explain how training and development activities help to build the abilities, skills,
and knowledge of a company’s employees.
Training needs analysis is used to identify the kinds of employee training that will
most directly affect performance and profitability. Companies then build employee skills
and knowledge to increase efficiency, quality, innovation, and customer responsiveness.