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    The document discusses governance strategies for maximizing the value of business process outsourcing (BPO). It outlines three key areas of outsourcing governance: 1) service delivery management, 2) process management, and 3) contract management. Each area involves multiple processes to ensure informed decisions, controlled costs, effective execution, and consistent compliance across the outsourced services and relationships. Relationship management is also emphasized as critical to governing interactions with service providers and business units.

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    Database of PPT2

    Uploaded by

    api-3730340
    30 views9 pages
    The document discusses governance strategies for maximizing the value of business process outsourcing (BPO). It outlines three key areas of outsourcing governance: 1) service delivery management, 2) process management, and 3) contract management. Each area involves multiple processes to ensure informed decisions, controlled costs, effective execution, and consistent compliance across the outsourced services and relationships. Relationship management is also emphasized as critical to governing interactions with service providers and business units.

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    The document discusses governance strategies for maximizing the value of business process outsourcing (BPO). It outlines three key areas of outsourcing governance: 1) service delivery management, 2) process management, and 3) contract management. Each area involves multiple processes to ensure informed decisions, controlled costs, effective execution, and consistent compliance across the outsourced services and relationships. Relationship management is also emphasized as critical to governing interactions with service providers and business units.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as ppt, pdf, or txt
    30 views9 pages

    Database of PPT2

    Uploaded by

    api-3730340
    The document discusses governance strategies for maximizing the value of business process outsourcing (BPO). It outlines three key areas of outsourcing governance: 1) service delivery management, 2) process management, and 3) contract management. Each area involves multiple processes to ensure informed decisions, controlled costs, effective execution, and consistent compliance across the outsourced services and relationships. Relationship management is also emphasized as critical to governing interactions with service providers and business units.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
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    Download as ppt, pdf, or txt
    of 9

    Outsourcing Governance |

    Maximizing the Value of BPO


    SERVICE DELIVERY PROCESS CONTRACT
    MANAGEMENT MANAGEMENT
     Service Provider  Financial
    Performance  Administration
     Program Management Informed Decisions Costs Compliance
     Internal Services Effective Execution Competitive

    ENTERPRISE
    CAPABILITY

    PEOPLE TOOLS
    Satisfaction
    Planning
    Driving Value

    RELATIONSHIP MANAGEMENT
     Governance Protocols  Customer Care Monitoring
     Corporate Standards and Policy Communications

    1
    Contract Management | 12
    Processes
    • Facing Service Providers and Business
    Units CONTRACT
    MANAGEMENT
    Financial
    Payments
    Invoice Verification
    PROCESS Service Provider payments
    Charge Back
    Analysis & Planning
    Informed Decisions Controlled Costs Forecasting & Tracking
    Effective Execution
    Consistent Consumption Analysis
    Compliance Financial Compliance
    ENTERPRISE
    CAPABILITY
    Administration
    Contract Change Control &
    Documentation
    PEOPLE Coordination TOOLS
    and Internal Controls & Review
    Collaboration Benchmarking & Competitive Analysis
    Third Party Vendor Contracts

    2
    Relationship Management |
    9 Processes
    • Facing Service Providers and Business
    Units
    PROCESS

    Informed Decisions Controlled Costs


    Effective Execution Consistent
    Compliance

    ENTERPRISE
    ENTERPRISE
    CAPABILITY
    CAPABILITY

    TOOLS
    PEOPLE
    Satisfaction
    Coordination
    Planning
    and
    Driving Value

    Collaboration

    RELATIONSHIP MANAGEMENT
    Governance Protocols Customer Care Monitoring
    Decision Rights Communications
    Steering Committee(s) Planning & Review (Monthly, Quarterly, Annual)
    Issue Management Renegotiation & New Services
    Corporate Standards &
    Policy
    3
    Service Delivery
    Management | 11 Processes
    • Facing Service Providers and Business
    Units
    SERVICE DELIVERY
    MANAGEMENT

     Service Provider PROCESS


    Performance ENTERPRISE
    Breach Tracking & Monitoring CAPABILITY Informed
    Notification & Reporting Decisions Controlled Costs
    Problem Escalation & Resolution Consistent
    Effective Compliance
    Executions
     Program Management ENTERPRISE
    Forecasting & Budgeting CAPABILITY
    Work Initiation & Authorization
    Project Monitoring TOOLS
    PEOPLE
    Notification & Reporting Coordination
    and
    Collaboration
     Internal Services
    Security Management
    Business Continuity Management
    Consumption Advisory Services
    Regulatory Compliance

    4
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    ra d x p
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    In e t a n m e nt
    .
    5 dg rm e rn
    Go v
    B u e r fo
    P
    3.
    Com
    1. F ina nc ial So u p et i t iv
    r ci n e
    Mana ge me n g
    2. Hum an
    t
    Capit al
    Client’s Systems
    EPC

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