COMMUNICATION SKILLS

A warm welcome to all of you!

PREPARED BY:KAKU-RAM

Communication
Communication is something so simple and difficult that we can never put it in simple words

The word communication is derived from the Greek word communicare means To share!

Communication is an exchange of facts,ideas,opinions,or emotions by two or more persons

Communication Cycle:
Sender
Input idea Channel,message Letter,fax,phone

Receiver
Output idea 2

Types of Communication
On the basis of mode of communication On the basis of use of communication

Communication

Communication

Verbal

Non verbal

Formal

Informal

Methods of communication
There are five methods: Written communication Oral communication Visual communication Audio-visual communication Computer based communication
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Most common ways to communicate

SPEAKING VISUAL IMAGES

WRITING

BODY LANGUAGES

COMMUNICATION GOALS
To change behavior

TO get and give information

To get action

To persuade

To ensure understanding

Critical success factor for life

The majority of your perceived ability comes from how you communicate 30% What you know

70% How you Communicate it

LISTENING SKILLS

Listening is needed everywhere

Listening skills form the basis of: Teamwork skills Management skills Continued learning Negotiation skills Emotional intelligence

But not practiced effectively!

70% of all communication is:

Misunderstood Misinterpreted Rejected Distorted Not heard

Objectives of Communication
INFORMATION ADVICE ORDER SUGGESTION PERSUASION EDUCATION WARNING RAISING MORALE MOTIVATION 10

Principles of Communication
Clarity Completeness Conciseness Consideration Courtesy Correctness Questions for assessment
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Barriers to communication
Wrong choice of medium Physical barriers Semantic barrier Different comprehension of reality Socio-Psychological barriers

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Physical Barrier

Semantic Barrier

Noise

Time & Distace

Interpretation Of words

Bypassed instructions

Socio-Psychological Barriers

Attitudes

Emotions
Vidhu-koul

Opinios 13

THANK-YOU