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  • Questionnaire Imtiyaz

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    Imtiyaz Itoo
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    The document is a customer satisfaction questionnaire that asks customers to rate their satisfaction with various aspects of a company's products and services. It contains questions about satisfaction levels with quality, value, installation, usage experience, after-sales service, and delivery time. It also asks customers if they have faced any problems recently, if their problems were solved satisfactorily, and how the quality of service was during their most recent complaint. Finally, it inquires about the products used, any problems faced, if issues are repetitive, and if problems persist after repair.

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    The document is a customer satisfaction questionnaire that asks customers to rate their satisfaction with various aspects of a company's products and services. It contains questions about satisfaction levels with quality, value, installation, usage experience, after-sales service, and delivery time. It also asks customers if they have faced any problems recently, if their problems were solved satisfactorily, and how the quality of service was during their most recent complaint. Finally, it inquires about the products used, any problems faced, if issues are repetitive, and if problems persist after repair.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
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    Download as docx, pdf, or txt
    5 views2 pages

    Questionnaire Imtiyaz

    Uploaded by

    Imtiyaz Itoo
    The document is a customer satisfaction questionnaire that asks customers to rate their satisfaction with various aspects of a company's products and services. It contains questions about satisfaction levels with quality, value, installation, usage experience, after-sales service, and delivery time. It also asks customers if they have faced any problems recently, if their problems were solved satisfactorily, and how the quality of service was during their most recent complaint. Finally, it inquires about the products used, any problems faced, if issues are repetitive, and if problems persist after repair.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 2

    QUESTIONNAIRE

    NAME: ______________________________________________________________ ADDRESS: ___________________________________________________________ CONTACT NO.:___________________ PART A How satisfied are you regarding the following things:

    Q1. Overall quality a) Unsatisfied b) Neutral Q2. Value a) Unsatisfied b) Neutral Q3. Installation experience a) Unsatisfied b) Neutral Q4. Usage experience a) Unsatisfied b) Neutral Q5. After sale service a) Unsatisfied b) Neutral Q6. Delivery time a) Unsatisfied b) Neutral b) Satisfied d) Very satisfied b) Satisfied d) Very satisfied b) Satisfied d) Very satisfied b) Satisfied d) Very satisfied b) Satisfied d) Very satisfied b) Satisfied d) very satisfied

    PART B Q1. Did you face any problem with the machinery recently? a) Yes b) NO

    Q2. If you contacted customer service, were your problems solved to your complete satisfaction? a) Yes b) No

    Q3. In evaluating your most recent complaint, how was the quality of the service? a) Very poor b) Satisfactory b) Average d) Excellent

    Q4. The servicing people are knowledgeable___________ a) Strongly agree b) Neutral b) Somewhat agree d) Disagree PART C Q1. What products are you using? a) Air inflator b) Tire changer Q2. What are the problems faced? Ans. _________________________________________________________________________ Q3. Is this problem repetitive? a) Yes b) No b) Fuel injection cleaner d) Wheel alignment system

    Q4. Does this problem continue after repairing? a) Yes b) No

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