Questionnaire: Questions

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QUESTIONNAIRE

Name:Gender: Age :Profession:Income (yearly):Location: Status: URBAN SINGLE SEMI URBEN MARRIED RURAL OTHERS <20 MALE FEMALE

20-25 26-30 >30

QUESTIONS:Q1. Whether you know about plastic money? Ans. (a) Yes (b) No (c) Not Sure Q2. How many cards do you have? Ans. Q3.Why you prefer the cards? Ans (a)Convenience (b)Flexibility (c)Security (d)Prestige (e)Features (f)Other factors Q4. Is Plastic money is reliable? Ans. (a) Yes (b) No Q5. Various situations when cards are used? Ans. (a) Shopping (b) Bill Payments (c) Travelling (d) Other Purpose Q6. Frequency of usage of cards by the respondents? Ans. (a) Once in a month (b) Twice in a month (c) Thrice in a month (d)Four or more times Q7.Time taken by the cardholders at the A.T.MS? Ans.(a)1 Minute (b)2 minutes (c)3 minutes (d)4 minutes (e)more than 5 minutes Q9 .Which type of card you use more? Ans. (a) Debit Card (b)Credit card (c)ATM Card (d)Debit cum ATM Card (d)Others

Q10. Problem face by the cardholders in the area of the card functioning? Ans. (a)No problem (b)Card Functioning problem (c)Transaction limits (d)Non working of ATM cards in non banking hours etc (e)Others Q11. Which bank card you use? Ans. Q12. In your opinion who are the main beneficiary of plastic money? Ans Q13. What are the factors you consider before taking a card? Ans. Q14. Plastic money is a curse or boon for the society? Ans. Q15. What type of money is safe in carry? Ans. (a) Plastic money (b) Paper money Q16. Are you satisfied with the services provided by your bank? Ans. (a)) very satisfied (b) Satisfied (c) Indifferent (d)Dissatisfied (e)Vary dissatisfied Q17. How would you rate the services of the bank? Ans. (a) Fair (b) Good (c) Poor (d)Very Poor Q18. Are you satisfied by the relationship maintained by the bank? Ans. Q19.Would you like to know if a card has a reward program. Ans. (a) Yes (b) No (c) Dont know Q20. What exactly you are looking in your bank regarding cards ? (Please write your expectations) Ans.

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