Course Tou2080 Travel Planning This module is done with those that you are rooming with.

Therefore you must set up times in which you can meet and research and plan together. This module is due by Jan 31st, 2012. 1.1 Domestic: Domestic tourism is the travel of people from their country to other places in their country. International travel: Tourism is travel for recreational, leisure or business purposes. The World Tourism Organization defines tourists as people who "travel to and stay in places outside their usual environment for more than twenty-four (24) hours and not more than one consecutive year for leisure and business. Inbound: Adjective: Traveling toward a particular place, esp. when returning to the original point of departure: "inbound traffic"; "we have three enemy planes inbound on bearing two ninety". Outbound: Adjective: Traveling away from a particular place, esp. on the first leg of a round trip: "an outbound flight"; "flying outbound". Free independent traveller (FIT): In the travel industry, the term Free Independent Traveler (or Tourist), abbreviated FIT, is used to refer to a single traveler or a small group (up to 9), in contrast to large, organized groups. Group travel: When a group of people travels together, perhaps incentives are involved due to the size of the group. 1.2* Describe in a page, the advantages and disadvantages of commercial travel planning and tour packages 1.3* List various agencies that provide travel-planning services in your community. 1.4*

Describe the different types of travel plans and tours available to the traveler including: - Trip plans and itineraries - Day trips - Site tours - Inclusive tour charters - Special interest travel 2.1* Discuss travel limitations related to: - Documentation - Criminal record - Traveling with children 2.2* List various agencies that provide travel information related to health and safety 2.3* Research travel advisories and insurance 2.4* Identify immunizations required for specific travel 3.1* List the factors that a travel planner will consider when planning a tour including: - Age, needs, desired activities and agility of client - Budget - Season - Time and distance - Accommodations - Attractions - Geography - Risk assessment - Mode of transportation - Language - Currency - Food preference 3.2* Describe the factors that influence customer satisfaction 3.3* Describe strategies travel planners use to ensure customer satisfaction 4.1*

Research existing travel packages and select appropriate ones to meet the needs (Example: seasonal, budgetary and special needs) of various clients including: - Families - Seniors - School groups 4.2* Identify criteria to evaluate travel plans and tours 4.3* Describe the advantages and disadvantages to the traveler of: - Flight insurance - Accident and health insurance - Baggage and personal possession insurance - trip cancellation insurance Flight insurance / travel insurance: In general terms, travel insurance protects a travelers holiday costs against adverse events such as cancellation and interruption and also reimburses medical expenses, the loss or damage of property and transit delays. Travelers are compensated if they have to cancel or interrupt their travel, they will also be covered should they need emergency medical treatment, medical evacuation and other situations. Accident and health insurance: This is the coverage for accidental injury, accidental death, disease, and related health expenses. Benefits will pay for preventative services, medical expenses, and catastrophic care, with limits. See health insurance, personal health insurance, sickness and accident insurance. Baggage and personal possession insurance: The basic definition of "baggage and personal effects," is "luggage, personal possessions and travel documents. ... Trip cancellation insurance: Trip cancellation insurance will protect you if you need to cancel your trip before your departure date, provided you cancel for a covered reason. Covered reasons typically include illness, injury or death of a family member or traveling companion, or your own illness, injury or death. Most policies specify that you (or the ill or injured party) must see a physician and obtain a letter from that physician stating that you are too ill or disabled to travel. You must contact your insurance provider before your scheduled departure.

5.1* Demonstrate fundamental skills to: - Communicate - Manage information - Use numbers - Think and solve problems 5.2* Demonstrate personal management skills to: - Demonstrate positive attitudes and behaviors - Be responsible - Be adaptable - Learn continuously - Work safely 5.3* Demonstrate teamwork skills to: - Work with others - Participate in projects and tasks 6.1* Recognize and then analyze the opportunities and barriers in the immediate environment 6.2* Identify potential resources to minimize barriers and maximize opportunities 1.2-6.2* To help summarize all the factors in the sections above, consider these mini projects. Be sure to check through the criteria and add in what is required. These ideas may help summarize it all together for you. Dream Destination Using the Internet, personal experience, travel agencies, travel videos, research the following information on a selected country. Prepare a report in using one of the following medias. a) Written b) Verbal presentation c) Video d) Pictures

e) Brochure etc. Choose a few ways to present the information you gather. a) Introduction brief description of choice of country b) Describe geographical features of each tourism region including: Climate Landforms Culture (language / religion / race) Political system Economical development

c) Describe the major tourism characteristics of the region which are important to the travelers d) Prepare a map and describe major tourism attractions in the region. e) Match regional destinations for the following visitor expectation: Family vacation Adventure tour Senior retirement trip Culture and arts tour

f) Using the information above, prepare a travel package to meet client needs. Describe a potential client (Example: a young college student adventure) Discuss needs and desires of the client Prepare a promotional tool for the country

PRESENTATION: - INTERESTING - INFORMATIVE /5 /5

- USED VARIOUS FORMS OF PRESENTATION MEDIA - APPROPRIATE NON VERBAL LANGUAGE - ORGANIZED CONTENT: - ACCURATE - COMPLETE - INTERESTING PROCESS - EFFECTIVE USE OF RESOURCES - TIME MANAGEMENT - EFFORT

/ 10 /5 /5

/ 10 / 10 / 10

/10 / 10 / 10

TOTAL:

/90

WORLD TRAVEL ASSIGNMENT Select one case study and investigate the countries in detail to prepare a promotional package for one of the three destinations. Include: 1. Travel information o Destination / attractions o Climate o Geography o Culture o Additional travel information 2. Select a possible package including: o Transportation

o Food o Accommodation o Activities 3. Display package, use two forms of media to sell it o Written o Video o Presentation o Pictures o Brochures o Poster o PowerPoint

World Travel Evaluation Case Study: Appropriate Description Explanation Presentation TOTAL: /20 / 20 / 30 / 20 /100

Promotional Package: Travel Information Package Media used: Effective Interesting /20 /20 /30

Appropriate /20

Was there a sell of the destination? Do you and others want to go there now? Resources used TOTAL:

/10 /100

Travel Arrangements You are a travel agent. What travel arrangements and fares can you offer the following customers. 1) A business man must fly out of New York City tomorrow morning and arrive as early as possible in Washington DC. He will return to New York as soon as possible after 8pm same day? 2) A Chicago couple and their children want to visit family in Dallas for Christmas. It is now mid October. They are flexible about when they fly, plan to stay about two weeks and want to fly back to Chicago from Houston. They would prefer not to change planes, but flying as cheaply as possible is a priority? 3) A 70-year-old woman wants to go from Boston to Los Angeles in two weeks. It is difficult for her to walk, so she does not want to change planes. She wants to travel first class? 4) In three weeks, a man will accompany his blind father from Minneapolis to Cleveland. They will travel first class. The son will return to Minneapolis the next day, economy class? 5) A couple is planning their honeymoon, three months away. They want to fly to St Louis, Missouri, to Miami. They want to stay for a few days, and then board a ship to cruise the Caribbean for ten days. They will fry from Miami to St. Louis the same day the ship returns. They would like to fly as inexpensively as possible? 6) A college student in Iowa City, Iowa, calls you on Tuesday morning. He must travel to Omaha immediately because of a family emergency. He will return to Iowa City in two days. His priority is speed, and he will travel however necessary?

Travel arrangements for those with needs

Providing services to passengers with special needs is important for an airliners success. Contact two major airlines that service the city nearest to your home town, and find out what services are available for the passengers listed below.

Airline:

1) 2)

A handicap traveler

1) 2)

A passenger that does not speak in English A child flying alone

1) 2) 1) 2)

A passenger traveling with an infant A passenger requiring a low-salt diet

1) 2) 1) 2)

What additional services does the airline offer? 1) 2)

What other kind of passengers might require special attention? What services would help them? 1) 2)

Travel Information Ask either a travel agent or airline the following, or research the info through the internet. 1) Give some examples regarding policies pertaining to commercial travel regarding: a) Reservations: b) Pets: c) Cancellations: d) Trip interruption: e) Stand-by passengers: 2) What is the difference between air carrier aviation and general aviation? 3) Why did / do airline classification change from a system based on geography to a system based on revenue? 4. How is general aviation important to air carrier aviation? 5. What are the FAD classifications for civilian airports? 6. List the main parts of an airport? 7. What are the three types of airline route structures? 8. Who owns the Calgary international Airport? 9. What is Calgarys code? 10. Imagine you are flying out of the airport in your town. For each of the airport facilities listed below, name the travel industry workers you might meet and briefly describe what they might do for you: a) Parking area b) Ground transportation or shuttle c) Terminal curbside d) Terminal interior e) Airline counter f) Cafeteria / restaurant / cocktail lounge

g) Gift shop / news stand h) Bank / money exchange i) Security check j) Departure gate Once you are on board the plane, which workers will you see and which will serve you unseen? What will these people do for you?