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    Supply Chain

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    Pulkit Taneja
    The document discusses different methods banks use to acquire customers and service accounts. It notes that branches acquire customers in person and handle high-touch servicing activities. Remote methods like direct selling agents and electronic banking via ATMs, debit/credit cards, and phone banking are also used. Private and foreign banks employ more electronic options while public sector banks rely heavily on their large branch networks for most customer interactions. IT suppliers provide back-end processing support across branches.

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    Supply Chain

    Uploaded by

    Pulkit Taneja
    6 views1 page
    The document discusses different methods banks use to acquire customers and service accounts. It notes that branches acquire customers in person and handle high-touch servicing activities. Remote methods like direct selling agents and electronic banking via ATMs, debit/credit cards, and phone banking are also used. Private and foreign banks employ more electronic options while public sector banks rely heavily on their large branch networks for most customer interactions. IT suppliers provide back-end processing support across branches.

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    The document discusses different methods banks use to acquire customers and service accounts. It notes that branches acquire customers in person and handle high-touch servicing activities. Remote methods like direct selling agents and electronic banking via ATMs, debit/credit cards, and phone banking are also used. Private and foreign banks employ more electronic options while public sector banks rely heavily on their large branch networks for most customer interactions. IT suppliers provide back-end processing support across branches.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    6 views1 page

    Supply Chain

    Uploaded by

    Pulkit Taneja
    The document discusses different methods banks use to acquire customers and service accounts. It notes that branches acquire customers in person and handle high-touch servicing activities. Remote methods like direct selling agents and electronic banking via ATMs, debit/credit cards, and phone banking are also used. Private and foreign banks employ more electronic options while public sector banks rely heavily on their large branch networks for most customer interactions. IT suppliers provide back-end processing support across branches.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 1

    Branch Acquisition of Customer Customer Service Stations (CSA) Opening of Accounts, Loans etc

    Remote Acquisition of Customer Direct Selling Agents (DSA) Door to Door selling
    Suppliers & Vendors
    IT Products Data Processing Services Low Value Add Services Centralized Operations Service multiple branches Back room processing activities

    Branch Servicing Activities involving large amount Of customer interaction

    Foreign banks embracing Electronic medium ATM, Debit/ Credit Cards Private following a mixed approach Phone Banking PSBs rely on their huge branch network (more Electronic Banking than 64000 branches)

    Remote Servicing

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