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Itil Cobit Mapping Template
Itil Cobit Mapping Template
Itil Cobit Mapping Template
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Service Strategy
Service Design
Service Operation
PO
PO1 PO2 PO3 PO4 PO5 PO6 PO7 PO8 PO9 PO10
AI
AI1 AI2 AI3 AI4 AI5 AI6 AI7
DS
DS1 DS2 DS3 DS4 DS5 DS6 DS7 DS8 DS9 DS10 DS11 DS12 DS13
ME
ME1 ME2 ME3 ME4
ITIL is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office, and is used hereby GLENFIS AG under licence from and with the permission of OGC. COBIT is a trademark of the Information Systems Audit and Control Association and the IT Governance Institute
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IT Financial Management
Incident Management
Strategy Generation
Request Fulfilment
Service Reporting
Availability Mgmt
Knowledge Mgmt
Capacity Mgmt
Supplier Mgmt
Problem Mgmt
Demand Mgmt
Change Mgmt
Access Mgmt
Event Mgmt
Evaluation
Glenfis AG
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Lifecycle Stage
Service Strategy
Process
PO 1 P0 1 PO 1 PO 4 PO 10 PO 5 DS 6 PO 5 PO 5 PO 5 DS6 PO 5 PO 1 PO 1 PO 1 PO 1 PO 1 PO 1 PO 1 PO 1 PO 1 PO 3 DS DS DS DS DS DS DS DS DS DS DS DS DS DS PO PO ME DS DS DS DS DS DS DS DS DS DS 1 1 1 1 1 1 1 1 1 1 1 1 1 1 4 4 3 3 3 3 3 3 3 3 3 3 3
Control Objective
PO 1.0 PO 1.1 PO 1.3 PO 4.13 PO 10.1 PO DS PO PO PO DS PO PO PO PO PO PO PO PO PO PO PO 5.0 6.2 5.4 5.3 5.5 6.3 5.5 1.6 1.6 1.6 1.6 1.6 1.2 1.2 1.2 1.2 3.0
Description
Define a Strategic IT Plan IT Value Management Assessment of Current Capability and Performance Key IT Personal Programme Management Framework Manage the IT Investment Identify and Allocate Costs Cost Management IT Budgeting Benefit Management Cost Model and Charging Benefit Management IT Portfolio Management IT Portfolio Management IT Portfolio Management IT Portfolio Management IT Portfolio Management Business - IT Alignment Business - IT Alignment Business - IT Alignment Business - IT Alignment Determine technical Direction Define and Manage Service Levels Definition of Service Service Level Management Frameworks Service Level Management Frameworks Service Level Management Frameworks Service Level Management Frameworks Define and Manage Service Levels Service Level Framework Service Level Agreements Monitoring and Reporting of Service Level Agreements Monitoring and Reporting of Service Level Agreements Monitoring and Reporting of Service Level Agreements Review of Service Level Agreements and Contracts Review of Service Level Agreements and Contracts Relationships Relationships Ident. of Ext Legal, Regulatory and Contractual Compliance Req. Resource Availability Resource Availability Resource Availability Resource Availability Resource Availability Resource Availability Resource Availability Resource Availability Resource Availability Resource Availability
Service Strategy
Service Strategy
Service Strategy
Service Design
DS 1.0 DS 1.2 DS 1.1 DS 1.1 DS 1.1 DS 1.1 DS 1.0 DS 1.1 DS 1.3 DS 1.5 DS 1.5 DS 1.5 DS 1.6 DS 1.6 PO 4.15 PO 4.15 ME 3.1 DS DS DS DS DS DS DS DS DS DS 3.4 3.4 3.4 3.4 3.4 3.4 3.4 3.4 3.4 3.4
Service Design
Service Design
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V 2.0
Glenfis AG
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Lifecycle Stage
Process
DS 3 DS 3
Control Objective
DS 3.4 DS 3.4 DS 3.0 DS 3.1 DS3.2 DS 3.3 DS 3.5 DS 3.5 PO 3.3 DS 3.5 DS 3.3 DS 3.3 DS 3.3 DS 4.0 DS 4.1 DS 4.1 DS 4.1 DS 4.1 DS 4.1 DS 4.1 PO 9.4 PO 9.5 DS 4.2 AI 3.1 DS 4.4 DS 4.5 DS 4.6 DS 4.10 AI 6.2 DS DS DS PO DS DS DS DS DS DS DS DS DS DS AI AI AI AI 5.0 5.1 5.2 9.4 5.2 5.9 5.9 5.2 2.0 2.1 2.3 2.2 2.2 2.4 4.1 4.1 4.1 4.1
Description
Resource Availability Resource Availability Manage Performance and Capacity Performance and Capacity Planning Current Performance and Capacity Future Performance and Capacity Monitoring and Reporting Monitoring and Reporting Monitor Future Trends and Regulation Monitoring and Reporting Future Performance and Capacity Future Performance and Capacity Future Performance and Capacity Ensure Continuous Service IT Continuity Framework IT Continuity Framework IT Continuity Framework IT Continuity Framework IT Continuity Framework IT Continuity Framework Risk Assessment Risk Response IT Continuity Plan Technological Infrastructure Acquisition Plan Maintenance of the IT Continuity Plan Testing of the continuity plan IT Continuity Plan Training Post-resumption Review Impact Assessment, Prioritization and Authorization Ensure Systems Security Management of IT Security IT Security Plan Risk Assessment Management of IT Security Malicious Software Prevention, Detection and Correction Malicious Software Prevention, Detection and Correction IT Security Plan Manage Third-Party Services Identification of all Supplier Relationships Supplier Risk Management Supplier Relationship Management Supplier Relationship Management Supplier Performance Monitoring Planning for Operational Solution Planning for Operational Solution Planning for Operational Solution Planning for Operational Solution Manage Changes Change Status Tracking and Reporting
Service Design
DS DS DS DS DS DS PO DS DS DS DS
3 3 3 3 3 3 3 3 3 3 3
Service Design
DS 4 DS 4 DS 4 DS 4 DS 4 DS 4 DS 4 PO 9 PO 9 DS 4 AI 3 DS 4 DS 4 DS 4 DS 4 AI 6 DS DS DS PO DS DS DS DS DS DS DS DS DS DS 5 5 5 9 5 5 5 5 2 2 2 2 2 2
10. Information Security Management Service Design Production, review and revision of an overall Information Security Policy Communication, Implementation and enforcement of Security Policy Assessment and classification of all information assets and documentation Implementation, review and revision and improvement security controls Monitor and management of all security breaches and major security incidents Analysis, reporting and reduction of the volumes and impact of security breaches and incidents Schedule and completion of security reviews, audits and penetration tests 11. Supplier Management Service Design Evaluation of new suppliers and contracts Supplier categorization and maintenance Supplier and Contracts Database (SCD) Establishing new suppliers and contracts Supplier and Contract Management and performance Contract renewal and/or termination 12. Transition Planning & Support Transition Strategy Prepare for Service Transition Planning and coordinating Service Transition 13. Change Management Planning and controlling changes Service Transition
AI 4 AI 4 AI 4 AI 4 AI 6 AI 6
Service Transition
AI 6.0 AI 6.4
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V 2.0
Glenfis AG
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Lifecycle Stage
Process
AI AI AI AI AI AI AI AI AI AI 6 6 6 6 6 6 6 6 6 6 9 9 9 9 9 9
Control Objective
AI AI AI AI AI AI AI AI AI AI DS DS DS DS DS DS AI AI AI AI AI AI AI AI AI AI AI AI AI AI AI AI AI AI AI 6.4 6.4 6.2 6.1 6.1 6.3 6.4 6.4 6.2 6.1 9.0 9.1 9.2 9.1 9.1 9.3 7.0 7.3 7.2 7.6 7.6 7.3 7.8 7.9 7.8 7.9 7.9 7.6 7.4 7.2 7.2 7.4 7.6 7.7 7.7
Description
Change Status Tracking and Reporting Change Status Tracking and Reporting Impact Assessment, Prioritization and Authorization Change Standards and Procedures Change Standards and Procedures Emergency Changes Change Status Tracking and Reporting Change Status Tracking and Reporting Impact Assessment, Prioritization and Authorization Change Standards and Procedures Manage the Configuration Configuration Repository and Baseline Identification and Maintenance of Configuration Items Configuration Repository and Baseline Configuration Repository and Baseline Configuration Integrity review Install and Accredit Solutions and Changes Implementation Plan Test Plan Testing of Changes Testing of Changes Implementation Plan Promotion to Production Post Implementation Review Promotion to Production Post Implementation Review Post Implementation Review Testing of Changes Test Environment Test Plan Test Plan Test Environment Testing of Changes Final Acceptance Test Final Acceptance Test Project Performance Measurement, Reporting and Monitoring Project Performance Measurement, Reporting and Monitoring Project Performance Measurement, Reporting and Monitoring Project Performance Measurement, Reporting and Monitoring Project Performance Measurement, Reporting and Monitoring Project Performance Measurement, Reporting and Monitoring Project Performance Measurement, Reporting and Monitoring Risk Assessment Knowledge Transfer to Operations and Support Staff Knowledge Transfer to Operations and Support Staff Knowledge Transfer to Operations and Support Staff Enterprise Information Architecture Model Knowledge Transfer to Operations and Support Staff Manage Service Desk and Incidents
Service Transition
DS DS DS DS DS DS
Service Transition
AI 7 AI 7 AI 7 AI 7 AI 7 AI 7 AI 7 AI 7 AI 7 AI 7 AI 7 AI 7 AI 7 AI 7 AI 7 AI 7 AI 7 AI 7 AI 7 PO 10 PO 10 PO 10 PO 10 PO 10 PO 10 PO 10 PO 9 AI 4 AI 4 AI 4 PO 2 AI 4 DS 8
Service Transition
Service Transition
PO 10.13 PO 10.13 PO 10.13 PO 10.13 PO 10.13 PO 10.13 PO 10.13 PO 9.4 AI 4.4 AI 4.4 AI 4.4 PO 2.1 AI 4.4 DS 8.0
Service Transition
Service Operation
(c) Glenfis AG
V 2.0
Glenfis AG
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Lifecycle Stage
Process
DS DS DS DS DS DS DS DS DS 8 8 8 8 8 8 8 8 8
Control Objective
DS DS DS DS DS DS DS DS DS 8.2 8.2 8.2 8.2 8.2 8.3 8.3 8.3 8.4
Description
Registration of Customer Registration of Customer Registration of Customer Registration of Customer Registration of Customer Incident Escalation Incident Escalation Incident Escalation Incident Closure Queries Queries Queries Queries Queries
Service Operation
DS DS DS DS DS DS DS DS DS DS DS
13 13 13 13 13 13 13 13 13 13 13 8 8 8 8 8 8
DS 13.3 DS 13.3 DS 13.3 DS 13.3 DS 13.3 DS 13.3 DS 13.3 DS 13.3 DS 13.3 DS 13.3 DS 13.3 DS DS DS DS DS DS 8.1 8.1 8.1 8.1 8.1 8.1
IT Infrastructure Monitoring IT Infrastructure Monitoring IT Infrastructure Monitoring IT Infrastructure Monitoring IT Infrastructure Monitoring IT Infrastructure Monitoring IT Infrastructure Monitoring IT Infrastructure Monitoring IT Infrastructure Monitoring IT Infrastructure Monitoring IT Infrastructure Monitoring Service Desk Service Desk Service Desk Service Desk Service Desk Service Desk Manage Problems Identification and Classification of Problems Identification and Classification of Problems Identification and Classification of Problems Identification and Classification of Problems Problem Tracking and Resolution Problem Tracking and Resolution Problem Tracking and Resolution Problem Closure Problem Closure Knowledge Transfer to Operations and Support Staff User Account Management User Account Management Identity Management User Account Management User Account Management User Account Management User Account Management Monitor and Evaluate IT Performance Monitoring Approach Definition and Collection of Monitoring Data Monitoring Approach Performance Assessment Monitoring of Internal Control Framework/Integrated Reporting
Service Operation
DS DS DS DS DS DS
Service Operation
DS 10 DS 10.1 DS 10.1 DS 10.1 DS 10.1 DS 10.2 DS 10.2 DS 10.2 DS 10.3 DS 10.3 AI 4.4 DS DS DS DS DS DS DS 5.3 5.3 5.2 5.3 5.3 5.3 5.3
Service Operation
(c) Glenfis AG
V 2.0
Glenfis AG
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Lifecycle Stage
Continual Service Improvement
Process
ME ME ME ME ME ME ME ME ME ME ME ME ME ME 1 1 1 1 1 1 2 2 1 1 4 4 4 4
Control Objective
ME ME ME ME ME ME ME ME ME ME ME ME ME ME 1.3 1.3 1.2 1.3 1.1 1.1 2.2 2.2 1.4 1.5 4.3 4.3 4.3 4.3
Description
Monitoring Method Monitoring Method Definition and Collection of Monitoring Data Monitoring Method Monitoring Approach Monitoring Approach Supervisory Review Supervisory Review Performance Assessment Board and Executive Reporting Value Delivery Value Delivery Value Delivery Value Delivery
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V 2.0