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    1. The document appears to be a model exam from the Department of Computer Science and Engineering at Apollo Engineering College. It contains questions about total quality management (TQM) concepts for a fourth semester exam. 2. The exam is divided into two parts - Part A contains short questions defining terms like quality, TQM, performance appraisal, customer complaints collection, affinity diagrams, benchmarking, total productive maintenance (TPM), failure mode and effects analysis (FMEA), and ISO 9000. 3. Part B involves longer questions about Deming's 14 steps, barriers to TQM, quality dimensions, Juran's quality trilogy, supplier partnerships, strategic quality planning, six sigma, FMEA,

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    1. The document appears to be a model exam from the Department of Computer Science and Engineering at Apollo Engineering College. It contains questions about total quality management (TQM) concepts for a fourth semester exam. 2. The exam is divided into two parts - Part A contains short questions defining terms like quality, TQM, performance appraisal, customer complaints collection, affinity diagrams, benchmarking, total productive maintenance (TPM), failure mode and effects analysis (FMEA), and ISO 9000. 3. Part B involves longer questions about Deming's 14 steps, barriers to TQM, quality dimensions, Juran's quality trilogy, supplier partnerships, strategic quality planning, six sigma, FMEA,

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    20 views2 pages

    MODELTQM

    Uploaded by

    Naresh Joseph Christy
    1. The document appears to be a model exam from the Department of Computer Science and Engineering at Apollo Engineering College. It contains questions about total quality management (TQM) concepts for a fourth semester exam. 2. The exam is divided into two parts - Part A contains short questions defining terms like quality, TQM, performance appraisal, customer complaints collection, affinity diagrams, benchmarking, total productive maintenance (TPM), failure mode and effects analysis (FMEA), and ISO 9000. 3. Part B involves longer questions about Deming's 14 steps, barriers to TQM, quality dimensions, Juran's quality trilogy, supplier partnerships, strategic quality planning, six sigma, FMEA,

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as doc, pdf, or txt
    of 2

    APOLLO ENGINEERING COLLEGE DEPARTMENT OF COMPUTER SCIENCE AND ENGINEERING

    MODEL EXAM GE2022 TOTAL QUALITY MANAGEMENT YEAR/SEM: IV/VII TIME: 12.30-3.30 PART-A
    1. Define quality.
    2. Define TQM. 3. What do you understand by performance appraisal? 4. How the customer complaints are collected? 5. What is an Affinity diagram? 6. Define Benchmarking. 7. Why TPM is required? Give its types of maintenance. 8. What do you mean by FMEA? Give its types. 9. What is the function of ISO 9000? 10. Define quality audit.

    DATE: 10/10/11 MARK: 100

    PART-B 11a.i. Explain the fourteen steps of Demings philosophy for improving quality, productivity and
    Competitiveness. ii. Explain the barriers of tqm. (OR) 11 b.i. Explain the various dimensions involved in quality. ii. Explain Jurans Quality Trilogy in detail 12a.i. Explain in detail about the supplier partnership. ii. Explain the strategy for implementing performance measures and techniques. (OR) 12b.i.Explain the steps involved in strategic quality planning. ii. Briefly Explain PDSA Cycle b. Performance appraisal.

    13a. Write short notes on (a) six sigma (b) FMEA (OR) b. Write short notes on (a) Benchmarking (b) TPM. 14a. Explain QFD in detail. (OR) b.i. Write short notes on Taguchis Quality Loss Function. ii. Explain the strategy for implementing performance measures and techniques. 15a.i. What are the requirements of ISO 14000? Explain them briefly. ii. Discuss in briefly about the documentation of quality system (OR)

    b. What are the elements of ISO 9000:2000 quality system?

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