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  • Itil Sipoc

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    api-3763038
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    This document outlines the key components of an IT service management framework including incident management, problem management, change management, release management, availability management, capacity management, and configuration management. Each component is broken down into related sub-processes needed to effectively support, monitor, and improve IT services.

    Original Description:

    A generic ITIL SIPOC. Can be used for BPMS.

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    This document outlines the key components of an IT service management framework including incident management, problem management, change management, release management, availability management, capacity management, and configuration management. Each component is broken down into related sub-processes needed to effectively support, monitor, and improve IT services.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as ppt, pdf, or txt
    809 views1 page

    Itil Sipoc

    Uploaded by

    api-3763038
    This document outlines the key components of an IT service management framework including incident management, problem management, change management, release management, availability management, capacity management, and configuration management. Each component is broken down into related sub-processes needed to effectively support, monitor, and improve IT services.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as ppt, pdf, or txt
    of 1

    Service Desk Incident Problem Configuration

    Availability Change Release Capacity


    1.0 Management Management Management Management Management Management Management
    2.0 3.0 4.0 5.0 6.0 7.0 8.0

    Incident Problem Change request / Change Execution Utilization Trend


    Monitoring Resolution Resolution Network Uptime Approvals 7.1 Analysis
    MaintainCMDB
    1.1 2.1 3.1 5.1 6.1 8.1
    4.1

    Proactive Configuration Integration with Small Project


    Ticketing RCCA Backup Monitoring tools Conf.management Implementation 8.2
    Escalation Impact Analysis
    1.2 3.2 4.2 Uptime 7.2
    2.2 6.2
    5.3

    Incident Tracking Onsite/ Vendor


    1.3 Coordination
    2.2 Equipment
    Uptime
    5.2

    Escalation/
    Communication
    1.4

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