Help for the fond out Average up Time

Lab Equipments

Server Client DMP(Printers)

2 20 2

Total Lab Equipment 28

Working Day in one Month 20 ←←←

Total Available hours 5040

Total Downtime hours 15.75 ←←←
Average up time 99.69
Help for Total Downtime hours Calculation

1 For Example Complaint Date and time is 25/05/07 12:00

2 Then note down the service level and Resolution Level where the problem does lie
3 For example your problem lies in Service Level no 3 ie SL3
4 Now wait up to three working day
5 Last waiting Date and time was 27/05/07 12:00
6 HCL Engr comes on 30/05/07 9:00 am
7 from 27/05/07 on wards the downtime hours will be start

8 DATE DOWN TIME HOURS

27/05/07 2.25
28/05/07 6.25
29/05/07 6.25
30/05/07 1
Down Time Hours 15.75

9 Now multiply it with that equipment which is effected

10 For eg. 2 Computers were Effected
11 Multiply downtime hours with 2 and then its factor ie 1
12 answer will be 31.5
13 31.5 will be the TOTAL DOWN TIME HOURS
 up Time

Swithches(Networking) UPS Stablizer

2 2 0

For Example

Kindly manually calculate it

he problem does lie