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  • Tek Pros Monthly Plan

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    Tek Pros offers several monthly IT support plans with different included hours and rates. The plans include: - A monthly fee that ranges from $460 to $2,720 depending on the number of included support hours. - Between 4 and 32 hours of included phone, remote, and on-site support per month during standard business hours. - Additional support hours are billed at hourly rates between $85-150 depending on the time of support (standard vs emergency hours). - Billing is done in 15 minute increments for partial hours of support. - There are no travel charges or minimum on-site visit times for local customers.

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    Tek Pros offers several monthly IT support plans with different included hours and rates. The plans include: - A monthly fee that ranges from $460 to $2,720 depending on the number of included support hours. - Between 4 and 32 hours of included phone, remote, and on-site support per month during standard business hours. - Additional support hours are billed at hourly rates between $85-150 depending on the time of support (standard vs emergency hours). - Billing is done in 15 minute increments for partial hours of support. - There are no travel charges or minimum on-site visit times for local customers.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
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    Download as pdf or txt
    4 views2 pages

    Tek Pros Monthly Plan

    Uploaded by

    n4k4l
    Tek Pros offers several monthly IT support plans with different included hours and rates. The plans include: - A monthly fee that ranges from $460 to $2,720 depending on the number of included support hours. - Between 4 and 32 hours of included phone, remote, and on-site support per month during standard business hours. - Additional support hours are billed at hourly rates between $85-150 depending on the time of support (standard vs emergency hours). - Billing is done in 15 minute increments for partial hours of support. - There are no travel charges or minimum on-site visit times for local customers.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
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    of 2

    TekProsMonthlyPlans

    HourlyRate8:30amto5:30pm(standard) HourlyRateWeekendorAfterHours(Emergency) MonthlyFee HoursIncluded(Onsiteorremoteassistance) AdditionalServiceHourlyRate MontoFri8:30amto5:30pm(Standard) WeekendorAfterHours(Emergency) BillingIncrements MinimumOnSiteVisitTime TravelCharges $125 $150 MonthlyPlans $1,520 $2,160 16 24 $95 $90 $115 $115 15 15 Minutes Minutes None None Included Included

    $460 4 $115 $125 15 Minutes None Included

    $800 8 $100 $115 15 Minutes None Included

    $2,720 32 $85 $110 15 Minutes None Included

    Description of Plan Features


    MonthlyFee

    The monthly cost of the contract.


    HoursIncluded

    Tek Pros uses this time to provide proactive care and maintenance of our clients IT systems. Clients can also use this time to receive email, phone, remote access and on-site support, between the hours of 8:30am and 5:30pm, to ensure that they get the help they need, when they need it. After hours or weekend support can be scheduled. Many issues can be resolved via remote assistance and this means that clients dont have to wait for a technician to arrive on-site. On-site visits typically occur if the problem requires a physical presence or after Tek Pros has exhausted options to resolve the issue remotely in a reasonable time. The customer may also choose to explicitly request Tek Pros to perform on-site visits.

    AdditionalServiceHourlyRate

    For any additional labor above the hours included with the monthly plan, Tek Pros will charge the associated billing rates for standard and emergency time.
    BillingIncrements

    We bill our labor in 15-minute increments. For example, a support representative answers a question for Client A over the phone and this activity takes 10 minutes. Client A is billed for 15 minutes of labor.
    MinimumOnsiteVisitTime

    Tek Pros does not have a minimum amount of time required for an on-site visit by support representative.
    TravelCharges

    Tek Pros does not bill any local travel charges when making an on-site call.
    FriendlyandReliableCustomerService

    We provide responsive and friendly customer service.

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