PREPARED BY LEKSHMIKUTTY.

WAYS IN WHICH CONSUMERS EXPLOITED.

Exorbitant price of products and services
Deceptive selling price False and misleading advertisements

Supply of adulterated and substandard products

Creating artificial scarcity Making consumer buy unwanted goods Hoarding and black marketing

CONSUMER PROTECTION
Consumer protection refers to the steps necesssary to

be taken or measures required to be accepted to protect consumers from business malpractices. The methods of consumer protection can be classified under two heads.. LEGAL PROTECTION METHODS OTHER ORGANIZED INITIATIVES

Legal protection methods

AGRICULTURAL PRODUCTS GRADING AND

MARKETING ACT 1937 Providing for grading and certifying the quality standards of agricultural products Providing AGMARK seal

Industrial development and regulation act-1951

Over all control over production and distribution of

manufactured goods,volume , quantity,quality and price

Prevention of food adulteration act 1954

Severe punishment for adulteration of food articles
Life imprisonment and minimum fine of 3000 may be

payable Provision for the appointment of food inspectors Production,storage and distribution of adulterated food is also punishable

Standards of weights and measures act-1956

METRE specified as the primary unit for length
Kilogram as the primary unit for measuring weight Provided standard weights throughout the country

MRTP ACT-1969
Amended in 1983 and 1984
Consumer and consumer group can exercise their right

of redressal by filling complaints to MRTP commission MRTP commission was replaced by competition after the liberalization of indian economy.

CONSUMER PROTECTION ACT- 1986

Provides consumer protection comprehensively than

any other law Remedy for wide range of unfair practices both in goods and services Provision for the set up of consumer protection councils both at centre and the state. Consumer courts

OTHER INITIATIVES
National awards
Publicity measures Customer service department by RBI

THANKYOU