Module- 2

Oral communication

Meaning :Known as verbal communication Interchange of verbal messages Speech precedes writing Studies say that 70% of our time goes in communicating out of which 45% relates to listening and 30%to speaking

 Need
To

for Learning :-

help problem solving To resolve conflict Influence people to work together Persuade others

 Assertive without

being aggressive Develop listening skills Be an effective negotiator Make a proposal

 Principles

One has to know when to talk, and when not to talk but listen How to talk tone, pitch, modulation Be able to interpret the listeners facial expressions, physical gestures, movements, attitude Control over own body talk

:-

 According to

the research conducted by Albert Mehrabiam, A speakers total message comprises of Verbal 7% Tone of Voice 38% Visual 55%

Ways of speaking

 Characteristics of

OC :-

effective

Consider the objective Interest level of the receiver Be sincere Simple language, familiar words Be brief and precise Generalize- avoid vagueness Give full facts Do not assume Polite tone and words Cut insulting message Give time to respond

 Some

examples:-

 Barriers to

effective OC :-

Listening is psychological act affected by several factors Status feeling of superior Halo effect based on impressions of the listener Complexes - lack of confidence Closed and all knowing mind Poor retention