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Standard Chartered Bank Management System (SCBMS) : Course Title: Management Information System (CSC-373) Submitted To
Standard Chartered Bank Management System (SCBMS) : Course Title: Management Information System (CSC-373) Submitted To
ACKNOWLEDGMENTS:
We are thankful to almighty Allah who gave us the strength and potential to complete that task which was assigned to us at the start of this semester, Then we are thankful to our MIS instructor Mr. Saif-ur-rehman whos kind behavior and guidance makes it easy to complete this task. And we are also thankful to all of the managers and the subordinates of Standard Chartered bank who guide us through out the project.
TABLE OF CONTENTS:
CH1: ORGANIZATION INTRODUCTION..........................................................................................4 BACKGROUNG AND INDRODUTION:.................................................................................................4 OVERVIEW:...............................................................................................................................................4 MAIN SERVICES:.....................................................................................................................................4 VISION AND MISSION:...........................................................................................................................5 AREAS OF BUSINESS:............................................................................................................................5 TOTAL OFFICES AT NATIONAL AND INTERNATIONAL LEVEL:............................................6 MAIN OBJECTIVES:................................................................................................................................6 INFORMATION SYSTEM IN STANDARD CHARTERED:...............................................................6 MANGEMENT OVERVIEW:..................................................................................................................7 CH3: ORGANIZATION COMPUTING RESOURCES:.......................................................................8 SOFTWARE RESOURCES:-...................................................................................................................................8 HARDWARE RESOURCES:-..................................................................................................................................8 COMPUTING TYPE:-..........................................................................................................................................8 CH5: ORGANIZATION TRANSACTION PROCESSING SYSTEM:................................................9 TRANSACTION PROCESSING SYSTEM:..................................................................................................................9 PAYROLL TPS..................................................................................................................................................9 CUSTOMER IDENTIFICATION:............................................................................................................................10 EMPLOYEES RECORD :....................................................................................................................................10 REAL TIME BANKING:......................................................................................................................................11 ONLINE COMPLAINS:.......................................................................................................................................11 ADVICES:........................................................................................................................................................12 ACCOUNT OPENING.........................................................................................................................................12 ONLINE ACTIVITY...........................................................................................................................................13 ATM CARD...................................................................................................................................................13 CAR FINANCING..............................................................................................................................................14 CH6: MANAGEMENT INFORMATION SYATEM:..........................................................................15 RELATIONSHIP OF MIS WITH TPS:.................................................................................................................15 CH7: CONCLUSION AND FUTURE WORK:....................................................................................17 CONCLUSION...........................................................................................................................................17 SUGGESTION...........................................................................................................................................17
OVERVIEW:
Standard Chartered Bank (Pakistan) Limited is Pakistan's oldest and largest foreign bank with over 150 branches in the country. The history of Standard Chartered in Pakistan dates back to 1863, when the Chartered Bank of India, Australia and China first established its operations in Karachi. In 2006 Standard Chartered Bank acquired Pakistan's Union Bank. On 30 December 2006, Standard Chartered merged Union Bank with its own subsidiary, Standard Chartered Bank (Pakistan), to create Pakistan's sixth largest bank.
MAIN SERVICES:
Consumer Banking: Standard Chartered provide Mortgages, Credit Cards, Personal Loans, Auto Loans, Islamic Banking, and Wealth Management products. In order to maximize customer convenience, they offer 24-hour Phone Banking, eStatements, SMS Banking, ATM Cards and VISA Debit Cards, as well as Online Banking and state of the art branches. Wholesale Banking: Wholesale banking provides Transactional banking, Debt Capital Markets, Corporate Finance, Derivatives & Fx Options, Commodity Finance and deposit products. Islamic Banking: Standard Chartered Saadiq's dedicated Islamic Banking team provides comprehensive international banking services and a wide range of Shariah compliant financial products that are based on Islamic values
AREAS OF BUSINESS:
Standard Chartered have branches in all the main 25 cities of Pakistan. It has more then 150 branches in Pakistan.
MAIN OBJECTIVES:
Standard Chartered Bank is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Treasury, Consumer Banking and Corporate and Institutional Banking. Their main objective is to offer outstanding value to their customers by providing knowledgeable, efficient and reliable service in a personal, helpful and responsive manner. Central to this service philosophy is the professional consultative approach they take with each customer. By getting to know the customer better, they can identify the customer's needs and match them with quality products which suit their best.
MANGEMENT OVERVIEW:
Organization management chart:
CEO
Executive Directors
Regional Managers
Regional Managers
Regional Managers
Branch Managers
Branch Managers
Branch Managers
Branch Managers
Branch Managers
Branch Managers
HRM Workforce Planning System Technology Development Computerized Ordering System Inbound logistics Operations Outbound logistics Sales Services
Primary Activities
Hardware Resources:Following hardware resources are required for the functionality of IS and organization: Personal computers Canon Document Scanners HP Printers Networking cards Currency counter Coin counters HP Digital Scanners Dell Mainframes
Computing Type:In Standard chartered bank, they are using client/server network because it is
accessible and the employees easily share the data and this network is cheaper than others and this is easily maintainable and manageable. All the data save in main server or HUB and employees can easily access it. This type of computing system provides an easy access and efficient flow of data, which increase the functionality of organization.
Payroll TPS
In Standard Chartered payroll TPS is designed to get information and record of the employ and then to calculate his/her annual earning. It get information about the employee from the employees department and from general ledger and send it to payroll TPS from where it links that information with the previous record and prepare a report which is forwarded to management. Management takes notice the LN record of the employees efficiency to work and may declare added bonus or other incentive. This report is checked and approved by the branch manager after which check is issued to the employee. And when that check is cashed, the record is updated in the general ledger as well as the master payroll (HUB).
Payroll TPS
General Ledger L
General Ledger L
Customer Identification:
In Standard Chartered bank there is their own information management named software Virses is working which is connected to NADRA. So if any new client wants to open an account in the bank the system automatically send a request to NADRA to check and verify the customer ID number. Which helps the management to identify whether he/she is using his original ID card or not.
Input (ID #)
Virses
HUB
Management
Employees Record :
All employees are supposed to login when they enter the bank and logout on leaving, by tracing their thumb impressions on biometric device. This device is connected with the HUB which
continuously makes record of their hours spent in the bank. Moreover, the bank has their own setup named LN which makes records of all the transactions made by an employee. This help management to monitor the working efficiency of an employee.
HUB
HUB
Online Complains:
Standard Chartered bank allows the customer the option of online complains. The customer submits the online complain which is then processed by Customer Service TPS which is linked by management and after the problem identification it is send to the concerned department.
Custome r Queries
Identif y Proble m
Advices:
As all of the record of the customers are stored in main server (HUB) of Standard Chartered bank, so incase if someone account balance is getting near to zero the system automatically alert the management about that. Then manager take manual action and send him/her the advice (a letter, mail or phone call) to check the account balance. Accou nt Alert Customer Service TPS Manageme nt
HUB
Account Opening
This TPS is designed for opening a new account in the bank. Input: Give bio data, NIC no., income, city name. Process: Information send to the virses. Output: new account opened in the bank.
Virses
Applica nt
Identificatio n
A/ C De pt.
HUB
Online Activity
Purpose: Transfer funds with the organization. Input: Concerned Branch code, city name, account title, amount & the transaction. Process: The information will send to organization server (HUB). Output: Transfer of fund to the concerned branch. Custom er Customer Service TPS A/C Dept
HUB
ATM Card
Purpose: Easy with draw of cash. Input: Give bio data, income summary, company name, NIC. Process: NIC no. and bio data send to virses which directly linked to NADRA. If information is correct then it is forward to customer service centre. Output: Issue of credit card.
Virses
Applica nt
Identificatio n
A/ C De pt.
HUB
ATM Issued
Car Financing
Purpose: Leasing a new car. Input: Account title, down payment amount. Process: The information is send to the HUB and verify the account of customer and make the schedule for leasing for the given period of time. Output: Customer can get a new car. HUB
Applica nt
Identificatio n
Issuenc e
Customer data
Customer data
Customer data
Customer data
MIS
Reports
Managers
SUGGESTION
The bank is using the IS very efficiently and increasing its profitability, but still there are many things that should be improved. With the increase in the technology, the bank should made its IS up-to-date for providing best services to their customers and attracting more customers and increasing its productivity. The security of these system should be made. Credit cards system should be improved providing the unique facilities to their customers which the other banks has not yet introduce.