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    An IT failure at Virtusa disrupted work when 4,000 employee computers could not be powered on due to insufficient testing of a weekly software update. The total lost was over XX USD. The failure was caused by inadequate update policies, information flow, testing, planning, and resources. It impacted business applications, technology services, productivity services, and internal processes. The downtime costs were over $744,000 with additional employee, system restoration, and lost sales costs totaling over $1 million. The implementation strategy proposed analysis of environments, software, resources, and risks, planning resource allocation and testing, pre-implementation testing of updates in a test bed, and a phased implementation approach to reduce risks compared to a big-bang

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    An IT failure at Virtusa disrupted work when 4,000 employee computers could not be powered on due to insufficient testing of a weekly software update. The total lost was over XX USD. The failure was caused by inadequate update policies, information flow, testing, planning, and resources. It impacted business applications, technology services, productivity services, and internal processes. The downtime costs were over $744,000 with additional employee, system restoration, and lost sales costs totaling over $1 million. The implementation strategy proposed analysis of environments, software, resources, and risks, planning resource allocation and testing, pre-implementation testing of updates in a test bed, and a phased implementation approach to reduce risks compared to a big-bang

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
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    Download as ppt, pdf, or txt
    7 views12 pages

    ISM Upload

    Uploaded by

    Jasmin Rose
    An IT failure at Virtusa disrupted work when 4,000 employee computers could not be powered on due to insufficient testing of a weekly software update. The total lost was over XX USD. The failure was caused by inadequate update policies, information flow, testing, planning, and resources. It impacted business applications, technology services, productivity services, and internal processes. The downtime costs were over $744,000 with additional employee, system restoration, and lost sales costs totaling over $1 million. The implementation strategy proposed analysis of environments, software, resources, and risks, planning resource allocation and testing, pre-implementation testing of updates in a test bed, and a phased implementation approach to reduce risks compared to a big-bang

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as ppt, pdf, or txt
    of 12

    Information Systems Management

    Summary
    On June 2008, 4,000 employees were more than unhappy to discover that their personal computers could not be powered on.

    Insufficient testing on weekly software update & group policy had disrupted an entire day of work. The total lost was over XX USD

    Reasons lead to disaster!


    Inadequate system update policies & procedures

    Inadequate flow of information


    Inadequate testing

    Inadequate Planning
    Inadequate resources

    Impact of the IT failure at Virtusa


    Business Application is Down
    Technology services are affected

    Productivity services are not available


    Internal Processes grind to a halt

    Effect the customer loyalty


    Effect the company reputation

    Cost of Failure
    Downtime Costs Including Service Level Costs USD 744,000.00
    Employee Productivity Cost USD 92,000.00

    System Restoration Cost 1,000.00


    Lost Sales Opportunity Cost 91,000.00

    Service Level Cost USD 560,000.00

    Implementation Strategy
    Analysis Planning Pre implementation Testing Implementation

    Analysis
    Environments Analysis Software update analysis Resource Analysis Risk Analysis Test Plan

    Planning
    Resource Allocation Plan Implementation Plan (Phase wise implementation) System Test Plan (Plan the new software upgrade)

    Pre-implementation testing
    To determine that the system functions as specified and that defects are removed prior to placing the system into production. Implementing the updates & Group policies in a test bed

    Regression testing ( XP, Vista, etc)


    Integration Testing

    Implementation
    big-bang
    Phased implementation

    Phased implementations work well because it is hard to coordinate many complicated modules or handle the logistics of many site Phases can be scheduled so new software is not going live during the busy season of the business Less risk than the big-bang approach

    Need of a Policy
    Need of a centralized systematic update policy and procedures.
    Levels of abstractions

    Company wide policy for system updates


    Subunit /Department/Project wise system update policy

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