Translating Strategy into Performance
Using the BSC to Execute China Stategy
Integrating the BSC and COSO ERM FrameworksINTEGRATING THE
BALANCED SCORECARD
AND COSO
ERM FRAMEWORKS
netay merely citethe Enron egy Afterall, risk sa prerequisite wo retorn,
Tare that Ted to Arthor Thus, as many CEOs turn thei attention
fderse's collapse or the to new geowth strategies in the wake of
fares rade Nick Leeson’ corporate scandal, there isa significant
Fictitious transactions in interest in how to align risk management
1995, which singk-handedly brought doven with strategy.
the 200-year-old Barings Bankyto explain
why risk management is today regarded as
Vncatibe mos critically important cor- The rationale for inking BSC
porate actvitics. Yet, while these well and isk management
Enown corporate scandals. may have Risk is commonly defined as “the likeli
Contributed'to making executives more hood that some factor or event will pre
Fisk averse, mos ecognive that risk ie vent an organization from achieving its
evessary parte enecutingbusiness strat objectives Organizations face risks nthe
‘Sours of implementing strategy or oper
tions. Consequently, ane can clearly
fticulatethe strategy-one has a solid foun-
dation for implementing isk management
This leads ton important question: would
ithe possible to take the Balanced Scare
Card {BSC}, strategy managemeat 595:
temand integrate t with risk management
toliak strategy management ad isk man
agement? This article studies the feasbil
ity of integrating ASC with the Committee
ff Sponsoring Organizations forthe Tread
tray Commission {COSO) Enterprise Risk
Management (ERM), the framework for
state-of the-att risk management, similar
Torthe way the BSC cam be integrated with
t variety of business management frame
tworks and methods.{xpandingthe“hatance” concept ot BSE.
As itt name suggests, one of the BSC
‘unique functions is balancingantomber of
mutually supporting strategic objectives
that at timesare in a trade-off relationship
with each other One classic example ofthis
divides strategy into drivers und ostcores
ting the four BSC perspectives of;fnan-
‘al customers/lients, ternal processes,
tnd employe learning ond growth prac
tice, the BSC helps executives understand
thatthe investments they make in employ
tex and processes today wil ealtin pot
itivebonelits to customers and shareholders
Another sommon balance function por
taine ta organizing the strategie themes of
Pradact leadership, customer stimcy, ow
fost operations, and system lock-in select
ingwhich one to implement ori the event
that more than one is to be implemented,
tlarifying how to prioritize among them
DOne can point to indicators that are finan
tial versus nonfinancial, internal verses
sternal and leading (driver) versus lag
ing (outcome) acther examples the BSC
Balance functionality. As the experience
from thousands of BSC implementations
accumulates organizations can tra ea va
tty of case, tols, and templates tat help
analyze this question of balance
However theres stil an undeveloped area
within this concept of Balance thats ase
Ful for organizations to consider the bal
ance between vale creation (ep. utack”)
through strategy implementation and the
sveidance of valve destruction, namely isk
management (eg. "delense"). Fev org
nizations explicitly incorporate the con
opt of risk nd refrn into their strategy
management process, which is already 2
rnorm in finance. Herein lies the oppor
nity to expand the balance” concept ia 4
Seay that woul further extend the weful
hess of the BSC,
derek management. Sother
Function af BSC i that i can takes vari
tty of business management frameworks
br methods as if they were “components”
Of the overall management strategy and
Integrate them in their appropriate posi
tion: This fanctionality means that each
individual framework or method can be
internalized with hardly any dare tots
independent purpose. Scholar who research
modularity call thie “total eystem func
tionality” The fact that the BSC has such
functionality is proven bythe fact that BSC
has internaleed a variety of methods such
18 Six Sigma, EVA, and ABC.
In addition to Sik Sigma, EVA and ABC,
4 flood of various business management
Frameworks, methodologies, and toas such
{0B CPM ERM, ERE, CRM, CSR, COSO, SO
tan emerge if one examines business man
fgement practices today This can have the
harmful effect of creating frontline conf
fon an! redicing morale, However, with
its total system functionality, the BSC can
falve this management problem by provi
ingan overall bias eyeview that integrates
the individ component methodologies
For example, the BSC has the capacity 10
fully incorporate a mission, vision, stat
egy and operations into one logical nte-
rated toolkit, Because the complete BSC
Incorporates four peespectives—strategic
themes, multiple objectives, performance
measures, and initiatives all areas of the
brguniztion can be managedin a complete,
holitie fashion, As an all-encompassing
framework, the BSC makes ft porsible to
itmplement strategy with appropriate con-
fideration tothe positioning of individual
framevtorks, methods, and tools
“Among areas sill tobe integrated using
the SC, risk managements priority tt
higher than that of most othere because
riskisan omnipresent factor that has tobe
facod inall corporations. and iskandsteat-
gy are mutually interdependent, That is
A clearly defined strategy is critical for an
Appropelae risk management function and
Conversely, itis the presence af appropri-
fe risk ofanagement that determines the
degrees of freedom forthe strategy With
the BSC's total system functionality, one
an conchide that aligning strategy and
Fisk management serves to prevent risk
danagement from becoming an end vats
itsefand enables the enterprise to ratio=
tally implement risk management in ba
mony with strategy
Using the BSC.to evaluate
strategy and tsk scenarios
As of now there is no standard definition
of isk But ome were taattempet define