GLENROY A.

WOOD
25 Petunia Way, Kingston 6, Jamaica W.I.
(876) 392-8087 • glenroywood@gmail.com

Maxine Hall, MSc.

System Admin Officer
Mona School of Business
UWI, Mona Campus

April 14, 2007

Dear Maxine Hall,

I am interested in the position of Lab Technician The Mona School of

Business. My experience includes over five years as a Lab Technician at
The University of the West Indies, Mona (UWI Mona) campus.

I am confident that my strong information technology skills and

experience with computer hardware, Windows software and networks will
allow me to successfully provide technical support for the Mona School of
Business students and staff. I have developed all the skills required for this
position:

• Knowledge and experience in troubleshooting computer hardware

and software errors, especially in a Windows environment.
• Configuring computers on a network and resolving connectivity
issues.
• Assisting students with using computer software such as Microsoft
Word and Excel.
• Strong communication and customer service skills.
• Available to work on every day of the week including Saturdays and
Sundays.

I hope that this summary of my skills and experience will encourage you to
consider me as a candidate for the Lab Technician position within your
organization. I invite you to contact me at glenroywood@gmail.com or
(876) 392-8087 so that we can determine if we are, in fact, a good
match.

Thank you for your time and consideration.

Sincerely,

Glenroy Wood

1
GLENROY A. WOOD
25 Petunia Way, Kingston 6, Jamaica W.I.
(876) 392-8087 • glenroywood@gmail.com

Summary of Qualifications

• Effective oral and written communication skills.

• Five years’ experience as a Lab Technician at The University of the
West Indies, Mona (UWI Mona) campus.
• Excellent knowledge of IBM/PC compatible hardware and software.
• Considerable experience with troubleshooting computer errors,
solving operating system issues, configuring computers on a
network and helping others to use software such as the Microsoft
Office suite.
• Self-motivated, resourceful and efficient individual with exceptional
customer service and organizational skills, an upbeat and positive
attitude, encompassing key values of integrity, honesty,
appreciation, teamwork, growth and results-orientation with an eye
toward continuous improvement.
• Self-taught website designer/developer.

Experience
• Lab Technician,
Commuting Students’ Lounge, UWI Mona. 2006-
Present
o All aspects of opening and closing the facility, including
moving and booting up computers, communicating with
supervisor, solving software and hardware problems,
installing software and answering student and faculty
questions.

• Lab Technician,
A.Z. Preston Hall, UWI Mona. 2002-
2005
o Assembled computer systems from bare components and
reinstated the server/client connections after hurricane
threats.
o Diagnosed and resolved Windows hardware, software and
network problems.
o Supported students who had issues with using the Internet
and Microsoft Office applications.

Education
• The University of the West Indies, Mona, Kingston 7, Jamaica.
2002-Present

2
GLENROY A. WOOD
25 Petunia Way, Kingston 6, Jamaica W.I.
(876) 392-8087 • glenroywood@gmail.com

o Pursuing B.Sc. in Accounting and Management Studies -

anticipated 2008.

• Montego Bay Community College, Montego Bay, St James.

2000-2002
o Credits and passes in G.C.E. Advanced Level Accounting,
Economics, Business Studies and General Paper.

• Rusea’s High School, Lucea, Hanover.

1995-2000
o Distinctions, credits and passes in C.X.C. General Proficiency
English A, Mathematics, Principles of Accounts, Principles of
Business, Social Studies, Electricity/Electronics and Spanish.

References
• Available on request.