RECRUITMENT AND SELECTION

CASE: PARADISE RESORT

SELECTION
RECRUITMENT

DEFINITION: Selection is the process of picking individuals(out of the pool of job applicants) with requisite qualifications and competence to fill jobs in the organization.

Context
Paradise resort a chain of hotel was expanding into new product lines & deeper market penetration. MD was looking for a Marketing Manger to handle the marketing function which he was presently handling. By following the recruitment & selection process ;Mr. Prasad was selected as Marketing Manager. Mr. Prasad could not meet the expectation (company & his own) and resigned from the services in few Months

Recruitment & Selection Process

OUTCOMES OF SELECTION DECISION

Failure Predicted Success Predicted

Success

False Negative Error

True Positive ('High Hit')

Failure

True Negative ('Low Hit')

False Positive Error

False positive error:

Result of production/profit loss, damaged company reputation, accidents due to negligence, absenteeism etc. Results in cost for training, transfer or terminating the service of employee. Costs of replacing an employee with a fresh one-hiring, training, and replacement.

False negative error:

Costs associated difficult to estimate (Opportunity cost)

What went wrong ?

Why did Mr. Prasad quit ?

Could not meet the expectations :
Company Self

No freedom to organise things as he thought to be fit for the company. MD unwilling to change the established policies. His good work on product promotion was getting camouflaged behind the performance of his product manager. Junior staff were taking advantage of his inadequate familiarity with field problems

Better approaches
Internal sourcing should have explored:
Motivation to staff. Good performance rewarded. Opens avenues to growth. No need of adjustment to culture. Adjustment is required only to the new higher job role.

For key position : reference check should be done for external sourcing. Key positions should not be compromised with competence level.

MDs action plan

Take charge of situation to bring the status quo.

Start looking for internal talent : for taking up the assignment or possible grooming for taking up the role after some time. To advice HR to prepare Job descriptions ; so that in future there are no communication gaps.

Thank you