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DISHA KADAKIA ANU KAIMAL DARSHINI KANSARA SONAL KOTHARI PETER MANEVUAL SAPNA MESHRAM
9th largest aviation market in the world. More players and airlines.
Reserwriter. Specific Routes. Long Journey Routes. Long Queues for Check-In.
EFFECTS
Minimum Growth.
ROLE OF IT IN AIRLINES
I. II.
III.
IV. V.
VI.
Travel Planning. Reservations and Ticketing. Campaign Management. Frequent Flyer Programs. Customer Care. Security.
TRAVEL PLANNING
Site Personalization.
Flight Notification Systems. Gate Information Display.
Bundled Services.
CUSTOMER CARE
Web Based Self Service. Internet in Lounge. In-air Internet. Entertainment On Board.(klm)
CENTRALIZED SYSTEM
Reservation.
Inventory management.
Maintenance of aircrafts
SECURITY
Frisking Counters.
Biometrics.
BENEFITS OF IT
Convenience to Customers.
More Options. Lower Prices. Provides Business Trade. Tourism Flourishes.
DRAWBACKS OF IT
More Competition.
Cost Pressures.
CONCLUSION
Co-ordination.
THANK YOU