Human relations development

numan ke|at|ons Deve|opment (nkD) |s systemat|c understand|ng of the phys|ca| and menta|
cond|t|ons of emp|oyee(s) |nc|ud|ng the|r potent|a|s It |nc|udes he|p|ng them deve|op the|r
sk|||s know|edge and ab|||t|es by br|ng|ng about better re|at|ons w|th them and by enab||ng
them to take advantage of su|tab|e opportun|t|es for tra|n|ng career deve|opment
|mprovement of standard of ||v|ng and so on |n consonance w|th the organ|zat|ona|
ob[ect|ves
Puman relaLlons developmenL ls done by human resource deparLmenL ln an organlzaLlon lL ls
Lhelr duLy LhaL Lhey conLlnuously develop Lechnlques Lo encourage Lhelr employees so LhaL
Lhey work efflclenLly Lmployees are Lhe maln source of Lhe organlzaLlon on whlch Lhe whole
organlzaLlon ls based 1he more encouraged Lhe human resource Lhe more powerful ls Lhe
organlzaLlon
llrsLly Lhere seems Lo be no need or posslblllLy for lmprovlng Lhe Lerm Puman We have
ellmlnaLed Lhe lndlgnlLy aLLached Lo Lhe workers and resLored Lhe dlgnlLy by havlng adopLed
Lhls word Puman
Secondly Lhe Lerm uevelopmenL also perfecLly sulLs 1he Lerm uevelopmenL ensures LhaL Lhe
human facLor ls noL Lo be sllghLed lL has Lo be valued preserved and lmproved
1here cannoL be Lwo oplnlons LhaL Lhe focus ls on Lhe pro[ecL compleLlon and so on
organlzaLlonal efflclency lf Lhe Lerm uevelopmenL ls llnked wlLh organlzaLlonal developmenL
and secondarlly wlLh lndlvldual (human) developmenL as a means for lL lL ls undersLandable
1he human developmenL here can be deslgned and drawn only on Lhe larger canvas of
organlzaLlonal developmenL
1hlrdly when we analyze Lhe Lerm 8esource we see a lacuna CLher facLors llke money and
machlnes are caplLal resources 1he Cxford ulcLlonary descrlbes Lhe word 8esource an
expedlenL or devlce Lhe means avallable Lo achleve an end a sLock or supply LhaL can be drawn
on avallable asseLs and so on
A resource ls someLhlng maLerlal capable of belng lmproved buL wlLhouL vollLlon A human
belng ls much more Lhan LhaL
lL ls Lrue LhaL a human belng can also be lmproved lor Lhls Lhe cooperaLlon of Lhe human
belng ls lmporLanL 1eachers lmprove sLudenLs only by lnLeracLlng wlLh Lhem noL by chlsellng
or pollshlng Lhem ln Lhe workshop
lor an lndlvldual hls or her ablllLy Lo slng or dance may be a resource 1haL ablllLy or LalenL ls
Lhe lndlvlduals resource and only by hls own efforLs he can lmprove Lhem or spoll Lhem ln an
organlzaLlonal conLexL also Lhls ls very relevanL
1he organlzaLlon lnfluences Lhe human belng flrsL and Lhen hls resources lf Lhe organlzaLlon
Lakes efforLs Lo lmprove Lhe employees resources lL cannoL do so on lLs own wlLhouL Lhe
lnvolvemenL and cooperaLlon of Lhe employee Such lnvolvemenL and cooperaLlon could be
galned only by lmproved relaLlons wlLh hlm or her
Whlle oLher resources do noL admlL of any posslblllLy of lnLeracLlon or relaLlonshlp human
belngs are lnfluenced only by LhaL and noL by anyLhlng else
When we use Lhe word 8esource lL sounds somewhaL lmpersonal and dlsLanL We need a
word LhaL would lndlcaLe closeness frlendllness and muLual well wlshes
As such lL should be Puman 8elaLlons uevelopmenL and noL Puman 8esources uevelopmenL
1he acronym remalns Lhe same Powever for Lhe P8u pracLlLloners such a revlsed perspecLlve
would mean a loL lL would go a long way ln sLrengLhenlng unlLy among Lhe people worklng ln
Lhe organlzaLlon All aspecLs of Puman 8elaLlons uevelopmenL focus on developlng a more
efflclenL workforce capable of servlng Lhe organlzaLlon and Lhe cusLomer ln a beLLer manner













HUSPITALITY INN

PosplLallLy lnn Lahore franchlse of Maverlck lnLernaLlonal unlLed SLaLes ls sLrlvlng Lo achleve
new landmarks on road Lo success We are always ln relenLless pursulL of excellence ensurlng
Lhe soclal prlvacy of our valuable cusLomers guesLs We know LhaL Lhey are always Lhere Lo
add value Lo our presLlge enhance our repuLaLlon ln Lhe world of care comforL hosplLallLy!
A8CU1 US Maverlck lnLernaLlonal owns Lwo lnLernaLlonal hoLel brands by Lhe name of
SmarL PoLel and PosplLallLy lnn 1he group ls also worklng wlLh Pollday lnn Lxpress ln unlLed
SLaLes lL ls also ln Lhe process of franchlslng quallLy hoLels
CUk S1kA1LG We alm Lo provlde all our guesLs ouLsLandlng quallLy and comforL wlLh
genulne frlendllness and professlonal warmLh surpassed by none
CUk S1kLNG1nS
n|gh qua||ty strong|y d|fferent|ated brands
1he PoLels Croup has a wlde range of excellenL brands supporLed by hlgh quallLy and servlce
sLandards whlch dellver an excellenL guesL experlence and encourage brand preference
8rand Loya|ty
Cur LllLe Club 8ewards LoyalLy rogram exLends Lo several members lL ls a hlghly soughL afLer
8rand LoyalLy programs ln Lhe counLry
G|oba| sca|e
Clobal naLure and scale of Lhe PoLels group provldes lL wlLh slgnlflcanL beneflLs parLlcularly ln
Lhe areas of markeLlng Lechnology and lnfrasLrucLure enabllng us Lo drlve growLh and
proflLablllLy whlle reduclng operaLlng cosLs uue Lo lLs large neLwork Lhe PoLels group also has
access Lo conslderable funds Lo promoLe and supporL lLs brands for Lhe beneflL of our hoLels
and owners 1hese funds known as SysLem lunds represenL a sLable source of funds Lo
supporL markeLlng acLlvlLles frequency programs relaLlonshlp markeLlng and sysLem
lnfrasLrucLure