IT Essential – Module 14 (Troubleshooting Software)

1. What type of problem should you considered first, when error messages or beep-coded error
signals occur after the BIOS has passed successfully?

2. What Windows utility allows an administrator to set up different security restrictions for
different users?

3. During the text mode setup portion of a Windows XP installation, which key should be pressed
to allow installation of third party drivers?

4. The IT manager performs a full backup on Monday and differential backups on Tuesday,
Wednesday, and Thursday. On Friday morning, the server crashes and all of the data must be
restored. In which sequence should the backup tapes be restored?

5. What program is used to access .CAB files from the Windows 98 CD?

6. What error message will most likely occur when there is an issue with the hard drive or master
boot record?

7. What is a characteristic of the incremental backup procedure?

8. Which Windows utility is used to modify .INI files, as well as CONFIG.SYS and
AUTOEXEC.BAT?

9. What command can display information about packet traffic on the configured network
interfaces?

10. What Windows element is used to view the hardware in a graphical interface, manage that
hardware, and troubleshoot the system?