Water and Sanitation Utility Services: Reform, Regulation and Competitiveness

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Reform, Regulation and Competitiveness Dr Cormac McCarthy

Reforming WSS Service


Management Focus Scale of operations Core service area, Hub & spoke, clustering Regulation Legal & Governance Issues Funding Models & Tariffs Coverage, connection, regularisation & collection

Regulation
Key Elements
Statute, contract or ad-hoc Technical/Environmental vs

Issues
Healthy tensions Industry capture Assymetry of information Efficiency targes Approving Capex programs

Economic Regulation Economic

Incentive or Profit cap Full or partial cost recovery

Voice of the Customer


Customer Voice Economic Regulator

EPA

Structures for competitiveness


Potable Water supports: Local entrepreneurship Foreign Direct Investment Public Health Environmental Protection supports the above and: Corporate/social responsibilty Water Cycle Comparative competition & benchmarking

institutional structure of Scottish Water is outlined below:

Internal & External Structures


Managing Director Executive Support Customer Services & Billing Monitoring and Evaluation

Operations Services

Finance

IT & MIS

Human Resources

Asset Mgt, Engineering

Marketing & Comms

Parliament/ Municipal Council Ministers/ Mayor Drinking Water Quality Regulator

Environment Protection Agency

Water & Sanitn Utility

Economic Regulator

Customer Voice Commitee

PPP
Options
Management Contracts Operation & Maintenance DBO Leasing Concession BOT/DBFOM

Encouraging PPP
Overall country & sovereign

risk Transparent, objective, predictable & independent regulation Independent revenue streams (tariffs levels and setting) Baseline levels of service & quality of information Preliminary capex & quick wins

Examples of Reform
Scotland
1996 move from 10

Saudi Arabia
National Water Company Regulator Rolling program to take over

municipalities to 3 water authorities 2002 Scottish Water


Regulation

40% efficiency within 4-5 yrs Higher standards of service Competition for large users

major cities Use of management contracts Quick wins programs Detailed preparation city by city

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