1nL kCCLSS AUDI1

MICnALL nAMMLk'S
kCCLSS AND LN1LkkISL MA1UkI1 MCDLL (LMM)

CLkA1ICNS AND SUL CnAIN MANAGLMLN1
SCM S02
November 11 2011
kusse|| C kum|ey



Summary of Sa||ent Aspects ln hls 2007 Parvard 8uslness 8evlew arLlcle Mlchael Pammer
presenLs hls process managemenL Lool referred Lo as Lhe rocess and LnLerprlse MaLurlLy
Model (LMM) LMM ls one of a number of maLurlLy Lools developed subsequenL Lo Lhe
SofLware Lnglneerlng lnsLlLuLe's 1993 reporL 1he CapablllLy Model Culdellnes for lmprovlng
Lhe SofLware rocess
1
1hls reporL lald Lhe ground work for models llke LMM whlch are
meanL Lo evaluaLe an organlzaLlons ablllLy Lo achleve cerLaln levels of funcLlonallLy based on Lhe
maLurlLy of Lhe organlzaLlon
1he LMM model ldenLlfles Lwo dlsLlncL groups of characLerlsLlcs LhaL are needed for buslness
processes Lo perform well and Lo susLaln LhaL performance"
2
Pammer does Lhls by assesslng
an organlzaLlons process enablers" and enLerprlse capablllLles"
1he process enablers" deLermlne how well a process ls able Lo funcLlon over Llme"
3
1he
enablers lnclude
1) deslgn purpose conLexL and documenLaLlon
2) performers knowledge skllls and behavlor of Lhose performlng Lhe process
3) owner ldenLlfy acLlvlLles and auLhorlLy
4) lnfrasLrucLures lnformaLlon sysLems and human resources
3) meLrlcs deflnlLlon and uses
4

Pammer's research has also deLermlned noL all organlzaLlons are prepared Lo lmplemenL Lhe
enablers Pe has ldenLlfled four areas whlch ald ln deLermlnlng lf an organlzaLlon ls ready Lo
supporL processbased LransformaLlon"
3
1hese areas are referred Lo as enLerprlsewlde
capablllLles and encompass
1) leadershlp awareness allgnmenL behavlor and sLyle
2) culLure Leamwork cusLomer focus responslblllLy and aLLlLude Loward change
3) experLlse people and meLhodology

1
Parmon rocess MaLurlLy Models 81rends volume 2 number 3 May 19 2009
2
M Pammer 1he rocess AudlL Parvard 8uslness 8evlew Aprll 2007 page 2
3
lbld
4
8 ower Mlchael Pammer's rocess and LnLerprlse MaLurlLy Model 81rends !uly 2007 age 1
3
Pammer eL al
4) Covernance process model accounLablllLy and lnLegraLlon
1he enablers" and capablllLles" are furLher dellneaLed lnLo 13 elemenLs and Lhen furLher
broken down lnLo 4 levels of maLurlLy
rocess Aud|t Pammer and Company's webslLe allows one Lo perform an onllne assessmenL
Lo deLermlne lf Lhelr organlzaLlon ls prepared for a LransformaLlonal process lL looks aL boLh
Lhe company as well as Lhe process 1he above flgures represenL Lhe resulLs of Lhe assessmenL
for my company and Lhe process whlch we are currenLly examlnlng form lmplemenLaLlon lrom
Lhe assessmenL one can deduce we are 8eady Lo Commence a rocess rogram buL we are
only ready Lo Lake modesL sLeps lrom a rocess sLandpolnL we are 8eady for LndLoLnd
rocess buL we are noL ready for opLlmlzaLlon nor can we demonsLraLe a worldclass process
Cr|t|que ln ower's arLlcle on Pammer's LMM he lllusLraLes some of Lhe lssues wlLh Lhe
LMM model Pe sLaLes Powever lf you are conslderlng uslng lL ln your organlzaLlon be
aware of lLs weaknesses poLenLlal complexlLy for a buslness audlence no known connecLlon
beLween maLurlLy levels and buslness performance and some mlsslng crlLlcal success facLors of
process managemenL such as sLraLeglc allgnmenL ?ou can overcome Lhese weaknesses by
cusLomlzlng Lhe Lool Lo meeL your needs as many companles who helped develop Lhe Lool
have done"
6


6
ower eL al age 4
rocess Assessment kesu|ts
Lnterpr|se Assessment kesu|ts