In Company Upper-intermediate - Second Edition Answer Key: Unit 18

The shape of things to come

page 132 Ex 3 immediate, near, not-too-distant, foreseeable, distant Ex 4 a future f possibility k horizon Page 133 Ex 4 LAN = local area network (a number of computers in the same location, connected so they can share information) WAN = wide area network (like a LAN but where the computers could be in many different locations) MIS = management/manufacturing information system (a system that supplies managers from different departments in a company with information that aids efficient production) CRM = customer relationship management (developing a good relationship with customers, for example, by keeping a record of their needs and purchasing history) MRP = manufacturing resource planning / manufacturing resource planning (computer-ordering materials for production; ordering materials plus production control) ERP = enterprise resource planning (software that links together all the aspects of a companys activities: finance, marketing, production, distribution etc.) MRM = marketing resource management (software to organise, plan and improve the marketing function) CIM = computer-integrated manufacturing (the use of computers to coordinate the design and manufacture of products) B2B = business to business (buying, selling and exchanging products between companies over the Internet) B2C = business to customer/consumer (selling of products and services to consumers over the Internet) B2E = business to employee (a central website that all employees log onto to access to Internet, also containing information relevant to their work) C2C = consumer to consumer (buying, selling and exchanging goods between consumers over the Internet e.g. online auctions) 1 l store b opportunities g prospects c indications h future d era i verge e way j outlook

CAD/CAM = computer-aided design/manufacturing (using computers to design and manufacture products) Page 134 Ex 2 Even-numbered trends 2 Being alive 10 Atmosfear 4 EVEolution 12 Egonomics 6 Anchoring 8 Pleasure Revenge 14 Fantasy Adventure16 Down-aging 5 Future tense 7 Cocooning 13 Vigilante consumer 15 SOS

Odd-numbered trends 1 Clanning 3 99 lives 9 Icon toppling 11 Cashing out Ex 3 a like-minded people e downshifting i flexitime

b retro fashion

c grounded d giving back g boycotts h safe haven

f consumer backlash