IMIACT OI TICHO!OCICA!

AVACIMIT O I!SIISS
COMM!ICATIO
.
AVATACIS OI TICHO!OCY TO
I!SIISS
4 CusLomer 8elaLlons
4 8uslness CperaLlons
4 CorporaLe CulLure
4 SecurlLy
4 8esearch CpporLunlLles
4 CorporaLe 8eporLs
4 8esearch capaclLy
4 8uslness moblllLy
4 lndusLrlal roducLlvlLy
COMM\NICATION
NTWORKS
CommunlcaLlon Lakes place
W beLween flrms(828)
W wlLhln an organlzaLlon(beLween employees)
W beLween Lhe organlzaLlon and cusLomers(82C C28)
1hus communlcaLlon has Lwo lmporLanL funcLlons ln a
corporaLe organlzaLlon
Lnables exchange of necessary lnformaLlon
Pelps Lo seL aparL members of Lhe organlzaLlon from
oLher people
.
CHAIN NTWORK
Where one person passes lnformaLlon Lo oLhers who Lhen
pass lL on
+ve - ve
SuorIor nf hIs IovoI cnn Inck of mofIvnfIon nnd
ovorsoo & communIcnfIon IsoInfIon foIf by
subordInnfos
nnd dIs- courngomonf of
InfornI communIcnfIon
CIRCI NTWORK
Clrcle neLwork allows each member Lo communlcaLe
dlrecLly wlLh Lhe lmmedlaLe parLner on hls elLher slde
LIILCTS OI CHAIN NLTWORK
Cccurs beLween elLher superlors or subordlnaLes aL Lhe
same level
CreaLer lnformaLlon exchange
Lack of coordlnaLlon slow or poor declslon maklng
WHI NTWORK
erson ln Lhe cenLre ls Lhe cenLre of Lhe wheel neLwork
CreaLesL amounL of cenLrallzaLlon
ulrecL conLacL
Speeds Lhe communlcaLlon process speedler declslon
maklng
lnformaLlon overload
STAR NTWORK
lree flow neLwork
' ooyooe coo commoolcote wltb ooyooe '
lewer dlsLorLlons hlgh quallLy declslons
Croup effecLlveness ls lndependenL of Lhe leader
Slow communlcaLlon flow
INTLRNLT INTLRNLT
sysLem connecLlng compuLers around Lhe world whlch
LransmlLs and recelves dlglLal daLa conslsLlng of bllllons of
lnLerconnecLed web pages
lnLerneL ls a
'obo system of compotet oetwotks'
9
&SL OI INTLRNLT IN &SINLSS
COMM&NICATION
W Lmalllng documenLs presenLaLlons malllng leLLers and
memos
W llle Lransferrlng large amounL of daLa can be emalled Lo
superlors colleagues cusLomers
W laclllLaLes onllne presenLaLlons and meeLlngs Lhrough
Leleconferenclng vldeo conferenclng
10
IMIACT OI THL INTLRNLT ON &SINLSS
COMM&NICATION
11
oslLlve
Lnables lnLeracLlon of parLles over
long dlsLances
lnLeracLlon wlLh each cusLomer one
Lo one basls
Lase speed Lransparency ln flow of
communlcaLlon reduclng wasLage of
Llme
lncreases quallLy accuracy of
lnformaLlon
8eLLer lnLer flrm relaLlonshlps
negaLlve
ulsplaces faceLoface comm
lnformaLlon senL vla emall can be
hacked by rlvals
INTRANLT
'lnLra' means 'lotetoo' or 'wltblo'
so Intranet ls an lnLernal or prlvaLe neLwork accesslble
wlLhln Lhe conflnes of an organlzaLlon
12
!SIS OI IT!AIT I A O!CAIZATIO
Sendlng recelvlng mall faxes volce malls
Audlo(1eleconferenclng) vldeo conferenclngvlrLual
Leam meeLlngs pro[ecL collaboraLlon
keeps Lhe sLaff updaLed wlLh Lhe sLraLeglc goals of Lhe
organlzaLlon
lnhouse blogs
13
IMIACT
b owerful communlcaLlon Lool verLlcally horlzonLally
b Large number of employees can have dlscusslons
b SLaff can provlde feedback on Lhe quallLy of
lnformaLlon(docs pollcles/sLaff pollcles)
b uocumenLs flles can be well organlzed easlly updaLable
accesslble
14
SMS
horL
,essaglng
ervlce
Also known as LexL messaglng or LexLlng
refers Lo Lhe exchange of brlef wrlLLen LexL
messages beLween flxed phone llnes or
moblle phones or flxed/porLable devlces
over a neLwork
15
SMS I I!SIISS
vlable for 828 82C C28
communlcaLlons
828conflrmlng/sLaLus orders dellvery
lasL mlnuLe meeLlngs alerL paymenL
collecLlon
82CmarkeLlng
C28obLaln lnformaLlon requesLs
16
HOW SMS CA IIIIIT A
O!CAIZATIO
lmmedlacy and lnLeracLlvlLy LhaL no oLher
medlum can offer
ShorL and preclse lnformaLlon
MulLlple reclplenLs
1?
IMAI! I!ICT!OIC MAI!
Lmall sLands for e|ectron|c ma||
Lmall emall or elecLronlc mall ls Lhe Lransmlsslon of
messages (emalls or emall messages) over elecLronlc
neLworks llke Lhe lnLerneL
,ost popu|ar serv|ce of Lhe lnLerneL
Lmall are very slmllar Lo posta| serv|ces
1B
!SI OI IMAI! IIIICIIT!Y
1 Conclse correcL (spelllngs grammar puncLuaLlon)
and Lo Lhe polnL
2 Answer all quesLlons and prevenL furLher quesLlons
3 8espond qulckly and avold overly long senLences
4 uo noL over use Plgh prlorlLy opLlon"
3 uo noL wrlLe ln CAl1ALS equaLed Lo shouLlng
6 uo noL leave ouL Lhe orlglnal messages
7 8ead Lhe emall before you send lL
8 1ake care wlLh abbrevlaLlons l?l l?l l?l nA eLc
9 keep your language gender neuLral
10 use a meanlngful sub[ecL
HOW TO COMM!ICATI IOWI!I!!!Y IY
IMAI!.
1 Sub[ecL llnes are Peadllnes
O Crabs aLLenLlon
O lnforms abouL conLenL
2 Make one polnL per Lmall
O no addlLlonal cosL lnvolved
O 8eplles can be made Lo each ln a an approprlaLe Llme frame
O Pelps Lo malnLaln clarlLy
O Clear conclse
3 Speclfy Lhe 8esponse you wanL and when you wanL lL
O ConLacL lnformaLlon name LlLle and phone numbers
O klndly reverL aL Lhe earllesL
4 8e a Cood CorrespondenL
O 8eply Lo all malls requlrlng a reply
O Send a recelved mall Lo lnform Lhe sender of recelpL and delay ln obLalng
lnformaLlon requlred
O use CuL of Cfflce agenL"
IIIICTIVI IMAI!
AIC IrIncIIo
: Accurnfo
: rIof
: CIonr
$$ Koo If Shorf nnd SImIo
AVATACIS & ISAVATACIS
Lmall ls much faster
MulLlple coples
AuLomaLed replles
ConLlnulLy
Lasy access Lo prevlous
malls
Low cosL
ALLachmenLs can be
added
Lmall ls plagued by Spam
uelay due Lo Server belng
down
vantages D|savantages
WHAT IS COII!ICIC
A meeLlng for consulLaLlon or dlscusslon
An exchange of vlews
Conferenclng lnvolves coordlnaLlng a
small or large number of people LogeLher
ln Lhe same place aL Lhe same Llme ln
order Lo dlscuss lssues
TYIIS OI COII!ICIC
1ele conferenclng 1he word #te|e' means
|stance 1he word #conference' means
consu|tat|ons dlscusslons
A Leleconference ls a Lelephone meeLlng beLween
parLlclpanLs ln Lwo or more locaLlons
vldeo conferenclng ConducLlng a conference
beLween Lwo or more parLlclpanLs aL dlfferenL slLes
by uslng compuLer neLworks Lo LransmlL audlo and
vlsual daLa
!SIS OI VIIO - COII!ICIC
MeeLlng ln real Llme
Sharlng of resenLaLlons spreadsheeLs
TYIIS OI VIIO COII!ICIC
olnL Lo polnL (1wo person)
Cne Lo many
Many Lo many
AVATACIS & ISAVATACIS OI VIIO
- COII!ICIC
og|n ||sten an |eave lL's easy
Lo meeL wlLh anyone anywhere
ave money by ellmlnaLlng
Lravel accommodaLlons food
and gas
nhance your meet|ngs ln ways
LhaL can'L be done ln person
ave t|me and be more
producLlve
,eet more often and geL more
done
har|ng of presenLaLlons daLa
and more
@ra|n|ng of Lhe personnel
Cost of seLLlng up ls hlgh
uman elemenL cannoL be
repllcaLed
vantages D|savantages
!SIS OI TI!I - COII!ICIC
Crganlzlng conferences
lnLervlews for recrulLmenL
ro[ecL supervlslon
roblem solvlng
ConsulLaLlons
lnformaLlon dlssemlnaLlon
AVATACIS & ISAVATACIS OI TI!I
- COII!ICIC
CosL cuLLlng
1lme savlng
8educLlon ln Lravel cosLs
Convenlence
lmpersonal
communlcaLlon
1echnlcal fallures
vantages D|savantages
"!ISTIOS
% &