Improper Specification

Soiled and Dirty

Cuts and Discontinuities

No. of Occurrence

Pareto Diagram Sr. No. 1 2 3 4 5 Description Weight Loss Soiled and Dirty Defective Packing Improper Specification Cuts and Discontinuities No. of Occurrence Cumulative Cumulative Percentage 31 31 29.2 23 54 50.9 21 75 70.8 19 94 88.7 12 106 100.0

35 30 25 20 15 10 5 0 Defective Packing Soiled and Dirty Improper Specification

Weight Loss

100.0 90.0 80.0 70.0 60.0 50.0 40.0 30.0 20.0 10.0 0.0 Cuts and Discontinuities

No. of Occurrence

Cumulative Percentage

Weight Loss

Defective Packing

Histogram Diagram Sr. No. Description 1 Soiled and Dirty 2 Cuts and Discontinuities 3 Improper Specification 4 Weight Loss 5 Defective Packing Total

No. of Occurrence 23 12 19 31 21 106

35 30 25 20 15 10 5 0

No. of Occurrence

Cumulative Percentage

Equipment

People

Method

Few Employees Work Technology Absenteeism Lack of Training Customers Minimal use Unrealistic Expectation Lopsided Distribution

Layout of Service Counters Space Constraint

Customer Waiting Time Procedure Delays Performance Measures No Motivation Uneven Service Time No. of Accounts Varied Patterns of Service Delivery Excess Capacity Too Much Variety Services

Environment

Measurement

Material

Equipment

People

Method

Cooking Staff Food Preparation Utensils Lack of Training Students Partially Cleaned Unrealistic Expectation Stale Vegetables

Unhygienic Quality of Food Items Services Layout of Mess Poor Space Constraint Less Variety

Environment

Measurement

Material