PROJECT REPORT ON

CUSTOMER SATISFACTION ON BANK SERVICES

AMIT MISHRA ROLL 0800929010

PROBLEM STATEMENT :
BANKs should insure that customers are satisfied with their products, services, process & policies.
To match their products, services, process & policies according to the needs & comfort of the customers.

OBJECTIVE :
To analyze the specific elements influencing, restricting and enhancing customer satisfaction in the banking service industry.

UTILITY :
To recognize the needs & expectations of the customers about the different aspects of banking. Helps to improve & match the banking process, services, etc. with the customers demands.

Suggests the close match between development in different dimensions and demand of the customers.

THAKING YOU !!
- AMIT MISHRA