Add a Group Mailbox to your Outlook Profile:

Note: First time setup must be accomplished on each client that requires access to the Exchange group mailbox. For each user, configure each Microsoft Outlook Client. In the Control Panel:
1. Click on the Mail icon. 2. Click on the Email Accounts button. 3. Use the View or Change Existing Email Accounts option (default). 4. Click the Next button. 5. Highlight the Microsoft Exchange Server item. 6. Click the Change button. 7. Click the More Settings button. 8. Click on the Advanced tab. 9. In the Mailboxes section, click the Add button. 10. In the Add Mailbox dialog box, enter mailbox (e.g. helpdesk). 11. Click the OK button. 12. Click the Apply button. 13. Click the OK button. 14. Close Microsoft Outlook. 15. Reopen Microsoft Outlook. 16. In the All Mail Folders box, click on the Mailbox-mailbox folder (e.g.

Mailbox helpdesk).
17. Click on Inbox.

NOTE: In addition to adding the group mailbox to your Outlook profile, you can also use the File > Open > Other users folder and connect to the group mailbox Inbox folder from within Microsoft Outlook 2003.

IMPORTANT NOTES:

Items that are sent from the Exchange Group box mailbox (e.g. helpdesk) are stored in the individual users Exchange Sent folder and not in the Mailbox-mailbox (e.g. helpdesk). Items that are deleted from the Exchange Group box mailbox (e.g. helpdesk) are stored in the individual users Exchange Deleted Items folder.

The signature for the Exchange Group mailbox can be changed if the user wishes.

To set up a separate Outlook profile for the Group Mailbox:

Go to the Start Menu. Click Control Panel. Double click the Mail icon. Click the Show Profiles button in the Profiles section. Click the Prompt for a Profile to be used radio button. Click the Add button. Add the Profile Name: use the group name, such as Help Desk or Studio Six. 8. Click OK. 9. In the email section, click the Add a New Email Account radio button. 10. Click Next. 11. Click the Microsoft Exchange Server radio button. 12. Click Next. 13. Enter outlook.csupomona.edu in the Microsoft Exchange Server box. 14. Enter the group mailbox name (i.e.: if the email address is helpdesk@csupomona.edu, the group mailbox name would be helpdesk). 15. Click Finish.
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