Step One: Backup your data.

For those using the Derby database, SysAid comes with internal backup
capabilities as detailed below:
1.Access the Backup configuration under Preferences -> Integration -> Backup
2.Check the 'Enabled' box to activate this feature
3.Now select the list of users who will receive backup notifications and information about backup success
or failure

If you are using an external third party database, you should ensure that you have standard backup
processes in place.



Step Two: Now it's time to test your backup data restore. If you are using our internal database, we
recommend the following:
1.Install a new SysAid server
2.Stop the service of the current server
3.Locate the latest backup copy in the backup directory which is located into C:\Program File
(SysAidServer\backup). You will find a folder for each day of the week with the day number (from 1 to
7) as the folder name. Rename that folder to "db".
4.Take the renamed "db" folder from the backup and replace it with the database folder under the new
installation (SysAidServer\root\WEB-INF\db)
5.Check that when uploading the new server, the information saved under the backup is indeed an
updated snapshot of your information

Step Three: Confirm that you are receiving notifications every time the backup is run, to ensure that you
have a current, up-to-date backup.

Step Four: Schedule periodic restoration checks to ensure that the backup is still running (e.g. every
month). Use Reoccurring Events, available in our Task and Project module, to open a Service Request
based on a pre-defined schedule to remind you to check and restore.