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  • Questions Related To Front Office For Placements

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    Pramod Sahni
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    The document lists 60 questions related to front office operations in hotels. It covers topics such as room types, reservation procedures, guest handling, billing, amenities, and departments. Some key terms mentioned include franchise, 3-star vs 5-star hotels, ARR, timeshare, meal plans, tipsy guests, VIP arrival procedure, amenities, walk-out vs check-out, EPABX, C-form, Whitney system, back-to-back rooms, rack rate, overbooking, petty cash, guest folio, occupancy percentage, yield management, room types, reservation sources, amendments, discrepancy reports, crib rate, up-selling, bell desk, FHRAI, CIP guests, pent

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    What is Franchise

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    The document lists 60 questions related to front office operations in hotels. It covers topics such as room types, reservation procedures, guest handling, billing, amenities, and departments. Some key terms mentioned include franchise, 3-star vs 5-star hotels, ARR, timeshare, meal plans, tipsy guests, VIP arrival procedure, amenities, walk-out vs check-out, EPABX, C-form, Whitney system, back-to-back rooms, rack rate, overbooking, petty cash, guest folio, occupancy percentage, yield management, room types, reservation sources, amendments, discrepancy reports, crib rate, up-selling, bell desk, FHRAI, CIP guests, pent

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as doc, pdf, or txt
    14 views3 pages

    Questions Related To Front Office For Placements

    Uploaded by

    Pramod Sahni
    The document lists 60 questions related to front office operations in hotels. It covers topics such as room types, reservation procedures, guest handling, billing, amenities, and departments. Some key terms mentioned include franchise, 3-star vs 5-star hotels, ARR, timeshare, meal plans, tipsy guests, VIP arrival procedure, amenities, walk-out vs check-out, EPABX, C-form, Whitney system, back-to-back rooms, rack rate, overbooking, petty cash, guest folio, occupancy percentage, yield management, room types, reservation sources, amendments, discrepancy reports, crib rate, up-selling, bell desk, FHRAI, CIP guests, pent

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as doc, pdf, or txt
    of 3

    Questions related to front office for placements

    1. What is franchise? 2. What are airport hotels?


    3.

    What is difference between 3 star and 5 star hotels?

    4. How will you handle a drunkard guest in the lobby? 5. What are duties of lobby manager? 6. What is ARR? 7. What do you mean by time share?
    8.

    What are the meal plans used in hotels?

    9. What is tipsy guest? 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. Difference between stay over and overstay? What is the arrival procedure of a V.I.P guest? Who is a skipper? What are amenities? What is the difference between walk out and check out? What is EPABX? What is a C-form? What is Whitney system? What is back to back? What is Hollywood twin room?

    20. 21.
    22. Who

    What is rack rate? What is overbooking? decides the percentage of overbooking? What is a petty cash? What is VTL? any five credit cards? is travelers cheque?

    23. 24.

    25. Name 26. What

    27.

    What is express check out? are amenities placed in the rooms? are the duties of night auditor?

    28. What 29. What 30.

    What are the qualities of F.O staff? What is other name for guest folio? will you calculate occupancy percentage? What is yield management? different types of rooms?

    31.
    32. How

    33.

    34. Name

    35. 36. 37. 38. 39. 40. 41. 42.

    What are the sources of reservation? What is amendment? What are discrepancy reports? What is crib rate? What is up selling? What is bell disk? What is the full form of FHRAI? Who is a CIP guest?

    43. 44. 45. 46. 47. 48. 49. 50. 51. 52. 53.

    What is a pent house? Who is commissionaire? What is top down? What is self registration? What is POS? What is concessionaire? What is brunch? What is bounced reservation? What are the departments in back of the house? What is left luggage room? What is page board system?

    54. If a guest needs a chart paper, how will you provide him? 55. 56. 57. 58.
    59. List

    What is wait listed guest? How will you accept foreign currency? If a guest slaps you, what will you do? Who decides the discounts given to the guests? capitals and currencies of various countries? is the first language used in various countries?

    60. What

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