The Pentagon investigation into the NATO attack that killed 24 Pakistani troops found responsibility on both sides due to inadequate communication and incorrect maps. Pakistan rejects the findings and demands a full apology, which the US has not provided, seeing apologies as a sign of weakness. As a sole superpower, the US considers its status a justification for arrogance in not apologizing. The investigation raises more questions than answers and Pakistan remains resentful of the sovereignty violation and killing of its troops, so cooperation with the US and NATO will likely continue to suffer.
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A Simple Random Sample Is A Subset of Individuals A Sample Chosen From A Larger Set A Population. Each Individual Is Chosen Randomly and Entirely by Chance
Chapter 9SERVICE QUALITY
Customer service is the set of activities an organization uses to win and retain customer’s satisfaction. It can be provided before, during, or after the sale of the product or exist on its own.
Elements of customer service are
Organization
1. Identify each market segment.
2. Write down the requirements.
3. Communicate the requirements.
4. Organize processes.
5. Organize physical spaces.
Customer Care
6. Meet the customer’s expectations.
7. Get the customer’s point of view.
8. Deliver what is promised.
9. Make the customer feel valued.
10. Respond to all complaints.
11. Over – respond to the customer.
12. Provide a clean and comfortable customer reception area.
Communication
13. Optimize the trade – off between time and personal attention.
14. Minimize the number of contact points.
15. Provide pleasant, knowledgeable and enthusiastic employees.
16. Write document in customer friendly language.
Front-Line people
17. Hi
The Pentagon investigation into the NATO attack that killed 24 Pakistani troops found responsibility on both sides due to inadequate communication and incorrect maps. Pakistan rejects the findings and demands a full apology, which the US has not provided, seeing apologies as a sign of weakness. As a sole superpower, the US considers its status a justification for arrogance in not apologizing. The investigation raises more questions than answers and Pakistan remains resentful of the sovereignty violation and killing of its troops, so cooperation with the US and NATO will likely continue to suffer.
The Pentagon investigation into the NATO attack that killed 24 Pakistani troops found responsibility on both sides due to inadequate communication and incorrect maps. Pakistan rejects the findings and demands a full apology, which the US has not provided, seeing apologies as a sign of weakness. As a sole superpower, the US considers its status a justification for arrogance in not apologizing. The investigation raises more questions than answers and Pakistan remains resentful of the sovereignty violation and killing of its troops, so cooperation with the US and NATO will likely continue to suffer.
Copyright:
Attribution Non-Commercial (BY-NC)
Available Formats
Download as DOC, PDF, TXT or read online from Scribd
The Pentagon investigation into the NATO attack that killed 24 Pakistani troops found responsibility on both sides due to inadequate communication and incorrect maps. Pakistan rejects the findings and demands a full apology, which the US has not provided, seeing apologies as a sign of weakness. As a sole superpower, the US considers its status a justification for arrogance in not apologizing. The investigation raises more questions than answers and Pakistan remains resentful of the sovereignty violation and killing of its troops, so cooperation with the US and NATO will likely continue to suffer.
Copyright:
Attribution Non-Commercial (BY-NC)
Available Formats
Download as DOC, PDF, TXT or read online from Scribd
According to the Pentagon probe carried out by the US Central Command into the November 26 NATO attack that killed 24 Pakistani troops and injured many others along the Afghanistan-Pakistan border, responsibility rests with both sides. The findings of the enquiry suggest that the attack was the result of inadequate coordination between the US and Pakistan military officers, incorrect maps used by US forces, and their being unaware of the location of the Pakistani border posts. Another key finding was that the attack was in retaliation for firing on US troops, an assertion likely to further aggravate the already frail ties between the US and Pakistan. Rejecting the conclusions of the report of which only brief facts have been revealed the Pakistani military has said that it will respond fully upon receiving the full details of the report. Had the US offered an apology as Pakistan has been demanding of it in the very beginning, things may have turned out differently and not escalated to this level. The USs expression of deep regret and condolences to the families of the victims, asserting that the assault was not intentional, is insufficient. However, it is understandable why the US being the sole superpower of the world finds sorry the hardest word to utter and thus considers its exclusive status a justification for its arrogance and unwillingness to apologise a gesture clearly deemed by it as a sign of weakness. Nevertheless, the results of this investigation raise as many questions as they answer and it would be unrealistic to expect that it will lay the controversy to rest any time soon. Given the circumstances resentment of the Pakistani people at the blatant violation of Pakistans sovereignty and killing of two dozen soldiers the US concession that mistakes and misunderstandings led to the incident is unlikely to soothe the ruffled feathers here. The implications are that cooperation with the US, which has already been on a standstill since November 26 due to the shutdown of NATO logistics, will continue to suffer along with the non-exchange of intelligence to help NATO effectively combat the militants. For now, it appears that the door to restoring normal relations between the two countries is to remain shut.
A Simple Random Sample Is A Subset of Individuals A Sample Chosen From A Larger Set A Population. Each Individual Is Chosen Randomly and Entirely by Chance
Chapter 9SERVICE QUALITY
Customer service is the set of activities an organization uses to win and retain customer’s satisfaction. It can be provided before, during, or after the sale of the product or exist on its own.
Elements of customer service are
Organization
1. Identify each market segment.
2. Write down the requirements.
3. Communicate the requirements.
4. Organize processes.
5. Organize physical spaces.
Customer Care
6. Meet the customer’s expectations.
7. Get the customer’s point of view.
8. Deliver what is promised.
9. Make the customer feel valued.
10. Respond to all complaints.
11. Over – respond to the customer.
12. Provide a clean and comfortable customer reception area.
Communication
13. Optimize the trade – off between time and personal attention.
14. Minimize the number of contact points.
15. Provide pleasant, knowledgeable and enthusiastic employees.
16. Write document in customer friendly language.
Front-Line people
17. Hi