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    500 Best Practices

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    Edwin Centeno
    The document outlines best practices for staffing and education for a knowledge management initiative. It recommends assembling a dedicated knowledge management team led by a knowledge manager and investing in their education through certification programs, webinars, conferences, and literature. It also stresses the importance of training support professionals on knowledge management processes and using performance metrics to target training, as well as educating stakeholders, sponsors, and customers on self-help knowledge features.

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    500 Best Practices

    Uploaded by

    Edwin Centeno
    10 views1 page
    The document outlines best practices for staffing and education for a knowledge management initiative. It recommends assembling a dedicated knowledge management team led by a knowledge manager and investing in their education through certification programs, webinars, conferences, and literature. It also stresses the importance of training support professionals on knowledge management processes and using performance metrics to target training, as well as educating stakeholders, sponsors, and customers on self-help knowledge features.

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    The document outlines best practices for staffing and education for a knowledge management initiative. It recommends assembling a dedicated knowledge management team led by a knowledge manager and investing in their education through certification programs, webinars, conferences, and literature. It also stresses the importance of training support professionals on knowledge management processes and using performance metrics to target training, as well as educating stakeholders, sponsors, and customers on self-help knowledge features.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as doc, pdf, or txt
    10 views1 page

    500 Best Practices

    Uploaded by

    Edwin Centeno
    The document outlines best practices for staffing and education for a knowledge management initiative. It recommends assembling a dedicated knowledge management team led by a knowledge manager and investing in their education through certification programs, webinars, conferences, and literature. It also stresses the importance of training support professionals on knowledge management processes and using performance metrics to target training, as well as educating stakeholders, sponsors, and customers on self-help knowledge features.

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    STI Knowledge 500 Best Practices Staffing and Education KNOWLEDGE MANAGEMENT Determine the Knowledge Management team

    m Assemble team with a Knowledge Manager as the leader Dedicate at least one full time resource to the KM initiative Invest in education for the KM team Knowledge Management certification Knowledge Management webinars Knowledge Management conferences Knowledge Management literature Site Visits to success KM projects at other Help Desks and Call Centers Writing classes Train support professionals on the knowledge management processes with focus on the modified case management process Target training as a result of the performance management process Continue to educate stakeholders and sponsors on the effectiveness of the KM initiative through correct interpretation of the metrics captured Educate your customers on any self-help or knowledge features being provided through webinars, lunch & learns, phone calls, email announcements with links

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