There is study consisted of 20 respondents who had recently flown with jet airways.

They were asked to indicate on a seven point scale (1=completely agree, 7=completely disagree) there agreement or disagreement with the set of 10 statements relating to their perceptions and attitudes of airlines. The 10 statements were as follows:Jet airways are always on time. The seats are very comfortable. I love the food they provide. Their airhostesses are very beautiful. My boss/friends flies with the same airline The airline has younger aircrafts. I get the advantage of a frequent flyer program. The flight timing suits my schedule. My mom feels safe when I fly jet. Flying jet compliments my lifestyle and social standing in the society. s. no 1 2 3 4 on time comfort 1 2 1 3 2 1 3 4 food 2 2 1 2 hostess 3 2 4 2 boss 1 5 6 4 1 2 2 3 aircrafts freq fly 2 2 3 2 schedule mom 2 1 2 4 1 2 5 1 lifestyle 2 2 3 1

5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20

4 5 2 1 1 2 2 2 3 2 2 1 4 1 2 2

2 3 1 2 1 5 4 1 2 2 1 1 1 2 3 1

4 4 2 1 2 1 2 2 3 2 1 1 4 2 2 2

3 2 1 4 2 3 6 4 7 5 2 3 2 2 1 3

2 6 5 2 3 1 3 5 6 2 2 4 6 2 2 1

4 5 2 2 1 1 2 2 3 1 2 1 4 2 2 2

3 2 1 4 2 2 5 4 6 5 2 3 2 2 2 3

2 2 1 2 2 5 5 1 2 2 1 1 1 1 3 1

3 1 4 2 5 3 2 1 2 3 1 2 5 7 7 5

3 2 1 4 2 2 5 4 6 5 2 3 2 2 3 3