1) Is Meru cabs more comfortable than our local cabs?

o o o o o Strongly Agree Agree Poor Disagree Strongly Disagree

2) How do you rate Customer Care Services? o o o o o Excellent Good Average Poor Terrible

3) How was Drivers Attitude? o o o o o Polite and Courteous Decent Enough Well Behaved Arrogant Terrible

4) How was Driver Services? o o o o o Route well known Dressed Neatly Drive Safely All the above three Terrible
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5) Was it Professional & Timely Service?

o o o o o

Excellent Good Average Poor Terrible

6) What do you think about the Fares Structure? o o o o Very Expensive Expensive Affordable Cant Afford

7) How was the Vehicle Experience? o o o o o Vehicle Clean Air Inside the cab fresh and clean Seat Comfortable All the Three Above Terrible

8) How satisfied are you with Meru Cabs services? o o o o o Excellent Good Average Poor Terrible

9) Overall, how will you rate Meru Cabs? o o o o o Excellent Good Average Poor Terrible

10) Would you refer Meru to others? o Yes o No o Cant say