ANNEXURE I QUESTIONNAIRE Name of the respondent Age Gender Address Signature 1) How do you come to know that About

Zuari cements? a) c) 2) Electronic Media Road shows b) d) Print media Hoardings : : :

Since how many years have you been using this cements? a) c) 2-3 years 1-2 years b) d) 6-12 months more than 2 years

3)

Which kind of service is you using please mention? a) c) Dairy Agri b) Retail

4)

What is the reason for choosing this cements? a) c) reasonable price Brand image b) Quality service

5)

Why do you prefer this cements? a) c) Convenience Security b) d) Economical Features

6)

Are you satisfied with the quality of service being provided? a) c) Yes To some extent b) d) No cant say

7)

Have you faced any problem at the time of purchase & usage? a) Yes b) No

8)

Who has influenced you, in purchase decision towards ZUARI Product? a) c) Colleagues Engineers b) d construction builders others

9)

Do you know customer awareness program for every month? a) yes b) No

10)

Where do you pay your bills? a) At factory b) on delivery

11)

Do you prefer online billing counters for your bill payment like ATMs? a) Yes b) No

12)

How do you feel about the pricing of ZUARI CEMENTS Services as compared with other? a) c) Expensive Cant say b) Competitive

13)

Are you satisfied with the payment of your bills? a) c) Yes To some extent b) No

14)

What is your opinion on the serviced availability of FACTORY? a) c) Easily available To some extent b) d) Not available cant say

15)

Is home delivery facility providing by the service is sufficient & convenient to you? a) Yes b) No

16)

Do you feel that the instruments being provided along with the services is OK or you want any change? (As per your choice) a) Yes, we want change b) No, it is ok

17)

Do you recommend this service to your friends, colleagues & family? a) Yes b) No

18)

Do you want any additional features to be included to your services in future

19)

What

are

the

common

problems,

which

you

face

while

using

this

service:_____________________________________________ _____________________________________________