DEPARTMENT QUALITY OBJECTIVES DEPLOYMENT PLAN, YEAR 2011-20

SEI:0101; REV 00

Sl no

Quality indicators for quarterly monitoring

Last yr ave Qtr

This yr Planned Qtr ave/Qtr 77 38 0 0

Q1

ACTUAL Q2

Q3

Q4

SALES 1 No of tenders attempted /qtr: 2 No of PO's received per qtr: 3 No of customer complaints received MANUFACTURING 4 % of PO's completed within DP date/qtr 5 Manhours spent on preventive maintenance/qtr 6 Manhours lost due to break down/qtr 7 No of accidents per Qtr PURCHASE 7 No of suppliers more than 90% rating 8 No of suppliers between 80-90% 9 No of suppliers less than 80% STORES 10 Cost of consumables as % of sales

106 43 43 0

93 37 37 0

95 170 16 0

100

90

95

0 0

8 0

6 0

18 6 0

22 4 0

3.18

2.08

2.07

QUALITY 11 No of nonconformance raised during the year 12 No of shortcoming reported by customers at final inspection HRD 13 No of training programmes held during the year

6 0 0

1 0

2 0

(MR)

Annexture II

Remarks

Absentism among workmen

Rating done half yearly

Under control

(CEO)