Professional Documents
Culture Documents
Thomas Cook
Thomas Cook
Thomas Cook
Points to be discussed
Introduction Business of Thomas Cook Induction Trainings and development Programs Swot Analysis Projects Challenges Impact Conclusion
Case
One of the largest travel group in the world Second in UK in 2007 Thomas cook s key to success are its people Focus on the training and development Value of investing in T&D Benefits from the T&D Programme
Induction
8 days induction program from day first As a residential course in UK Focus on the basic skills and behaviour need to be a Thomas Cook representative in the resorts Then after joining again 6 12 days training to apply their knowledge
Contd ..
Training in anti-corruption procedures, backed up by policies provided on our intranet Our Way, a leadership development programme run by Thomas Cook Northern Europe Our exclusive Diploma in Leadership and Management, which we run in-house, having been accredited by the Institute of Leadership and Management Talent Circle, a development programme for around 150 interns per year at Thomas Cook Germany Fast-track, our scheme that prepares employees for their next level of promotion
Source: www.thomascook.in
Operational Module:
SWOT ANALYSIS
Strength employees can lead and manage teams of people in resort operational updates and management opportunities Increases the knowledge of the wider business. leadership module help in improving the management style of the employees Weakness Managing the workforce Remoteness of the workforce Costs involved in bringing the employees back to UK
Contd
Opportunities select permanent trainers and others can focus on core operations every manager overseas has the opportunity to attend consistent language knowledge management A developed set of managers. Threats Competitors easily copy the strategies Hidden costs
Conclusion
The positive benefits of the training programmes at Thomas Cook (STARS ,OMDP) outweighs the level of costs incurred